Senior AVP, Application Support & Production Stability

Network For Electronic Transfers (S); Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Network for Electronic Transfers (Singapore) Pte Ltd. is seeking an AVP for Application Support to lead the central function and oversee production support for NETS Payments System applications, ensuring maximum uptime and regulatory compliance.

The role involves leading the SRE – Production team, managing incidents, maintenance, system upgrades, and vendor engagements, with strong emphasis on governance, risk, and service improvements in a fast-paced payments environment.

Qualifications

• Diploma or Degree in Computer Science or relevant Technology disciplines.
• At least 10 years’ experience in an application development or support role in medium to large organizations.
• Leadership/management experience of a team of support engineers.
• Experience with ITIL processes (Incident, Problem, Change).
• Exposure to SRE concepts for production incidents and application management.
• Knowledge of payments or transaction banking systems is advantageous.

Responsabilités

• Ensure production stability for the applications; drive rapid incident recovery and MTTR reduction.
• Lead the L2 Production team for daily BAU tasks (incidents and service requests).
• Drive service improvements with application teams and incident postmortem data.
• Support change and release governance; review changes for production readiness and provide Go/No-Go recommendations.
• Engage with project teams to ensure transitions meet IT governance and non-functional requirements.
• Coordinate disaster recovery exercises and incident response with development teams.
• Maintain KPIs and data quality for IT Operations metrics using Jira and HPSM.

Connaissances

Leadership

Communication

Interpersonal skills

Team management

Formation

Diploma or Degree in Computer Science or relevant Technology disciplines

Outils

JBoss

Apache

Tomcat

WebSphere

IIS

Redhat IAM

Springboot

Linux

UNIX

Windows

MySQL

MSSQL

Oracle

SQL

Scripting

Automation

ITIL

ELK

Description du poste

Network for Electronic Transfers (Singapore) Pte Ltd. is seeking an AVP for Application Support to lead the central function and oversee production support for NETS Payments System applications, ensuring maximum uptime and regulatory compliance.

The role involves leading the SRE – Production team, managing incidents, maintenance, system upgrades, and vendor engagements, with strong emphasis on governance, risk, and service improvements in a fast-paced payments environment.