VP, Risk & Regulatory Production Services Application Support

BNY; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

BNY Mellon in Singapore seeks a VP, Production Services Application Support to lead risk and regulatory execution services for mission-critical platforms. You will own incident, problem, change processes, drive automation and AI-enabled tooling, and collaborate with engineering, operations and trading stakeholders to ensure high availability and rapid incident recovery across global platforms.

Strong leadership in a follow-the-sun model and deep understanding of electronic trading workflows will

Qualifications

• Extensive global production services/application support experience.
• Proven incident, problem, and change management with stability improvements.
• Automation-first mindset with tooling, observability, and automation initiatives.
• Strong collaboration with engineering, operations, and trading teams.

Responsibilities

• Lead incident, problem, and change management for mission-critical platforms.
• Drive automation, AI-enabled improvements to reduce toil and improve service quality.
• Partner with engineering and business stakeholders to ensure governance and reliability.

Skills

Production services

Incident & problem mgmt

Change mgmt

Automation & AI tooling

Observability

Stakeholder engagement

Trading domain knowledge

Job description

We're seeking a VP, Production Services Application Support professional to join our Risk & Regulatory Execution Services team in Singapore.

In this role, you'll make an impact in the following ways:

• Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
• End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
• Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
• Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Market Risk domain leadership: Provide leadership across Risk & Regulatory reporting platforms, ensuring strong understanding of electronic trading, liquidity management, execution workflows, market venues, and critical business services supporting global foreign exchange trading activity.
• Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, operations, and trading stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
• Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical trading and execution platforms supporting the Risk and Regulatory reporting business.

To be successful in this role, we're seeking the following:

• Extensive experience in global production services/application support, supporting mission-critical platforms across multiple regions utilizing follow-the-sun support models.
• Proven track record of leading incident, problem, and change management, delivering measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure trading environments.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.