Production Support (Senior Engineer)

Network For Electronic Transfers (S); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Network for Electronic Transfers (Singapore) Pte Ltd. seeks an experienced IT professional to provide production BAU support for the NETSQR system, focusing on Java technologies and a robust data environment.

The role includes after-hours support on a rotation basis, issue triage across servers, databases, and networks, plus data trend analysis and deployment coordination to ensure system performance and reliability.

Qualifications

• Degree in IT or related discipline.
• Minimum 5 years in production support environment.
• Strong experience with Java technologies and related frameworks.

Responsibilities

• Provide primary application support and troubleshoot client issues.
• Coordinate with Development team for resolutions.
• Handle after-hours support and rotation duties from Data Centre.
• Track tickets and escalate to appropriate teams.
• Analyze data metrics for capacity management and performance.
• Evaluate technical requests and define requirements from a technical viewpoint.
• Perform weekly data extractions for trend analysis and deployments.
• Participate in monitoring and enhancement tasks as needed.

Skills

J2EE

JDBC

JavaMail

Jakarta Struts

Spring Framework

Hibernate

Jasper Reports

JOOReports

EJB

Swing

SWT

Education

Degree in IT or related discipline

Tools

OpenJDK 1.8

Eclipse for Java

Visual Age for Java

NetBeans

JBuilder

MS Office

Open Office

ELK

Zabbix

Bash Scripting

Job description

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Company: Network For Electronic Transfers (S)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

POSITION PURPOSE:

Primarily to provide production BAU support for NETSQR system (including after office support and activation on a rotation basis)

DUTIES & RESPONSIBILITIES:

• Responsible for primary application support, problem tracking, diagnosis, replications, troubleshooting, and resolution of client problems. Coordinate with Application Development team for support and resolution of issues.
• Provide support based on phone requests during designated hours of operation as specified in the Support Plan. This will include after office hours support and activation on a rotation basis from Data Centre.
• Determine type of issue by First level support & perform second Level investigation support (data, application use, procedure and/or process, system, network, etc.) and route help desk tickets to the group responsible for the successful resolution.
• Track helpdesk tickets to identify technical issues and either resolve those issues or escalates them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).
• Gather and analyze data metrics to provide trend analysis report as part of capacity management to ensure system performance is sustainable & recommend action plans for expansion.
• Perform technical evaluation of requests from help desk tickets and operational departments and participate in defining requirements from a technical viewpoint.
• Perform weekly statistical extraction for trend analysis, support application enhancement deployment ,compliance tasks such as key renewal & Infrastructure upgrade support
• Perform other adhoc tasks assigned by team leader when appropriate for instance specific monitoring for key merchants promotion.

QUALIFICATIONS:

Degree in IT or other related discipline.

EXPERIENCE:

• Minimum related experience of not less than 5 years in the production support environment and prefer to possess the below technical skills
• Java technologies: J2EE (Servlets, JSP, JavaBeans), J2SE (JFC/Swing, SWT), JDBC, JavaMail, Jakarta Struts Framework, Spring Framework, Hibernate, Jasper Reports, JOOReports, Java Comm API, JMS, EJB
• Java IDE's: Open JDK1.8,Eclipse for Java, Visual Age for Java, NetBeans, JBuilder
• Other Softwares: MS Office, Open Office, ELK, Zabbix, Bash Scripting.
• Database: Oracle 19C, MySQL 5.7/8x. Proficient in SQL scripts to support data extraction/statistics & adhoc queries

COMPETENCIES:

• Good communication and interpersonal skills.
• Good analytical and problem-solving skills who can analyze issues holistically and propose a solution.
• A team player who can assist team members when needed.
• Able to anticipate customers’ need within own area of work and partner with customers to achieve win-win situation.
• Strong knowledge and hands-on experience in SQL scripts and Bash scripting is an added advantage.

Network for Electronic Transfers (Singapore) Pte Ltd.