Attractions Experience Crew, Indoor Attractions

Mandai Wildlife Group; Singapore; On-site; SGD 23,000 - 32,000; Full time

Job summary

Mandai Wildlife Group in Singapore is seeking energetic guest services team members to ensure smooth daily operations at attractions, manage queues, maintain cleanliness and show quality, and deliver excellent guest experiences. You will support event logistics, assist in staff training, handle ticketing and cash handling, and engage guests with storytelling and activities while adhering to safety standards and company policies.

Rotating shifts including weekends and public holidays required.

Qualifications

• Previous customer service or attractions experience is an advantage.
• Service-driven, pleasant, courteous and confident.
• Excellent written and spoken English communication.
• Knowledge of additional languages is a plus.
• Good team player who can also work independently.
• Physically fit to stand long hours.
• Able to work rotating shifts including weekends and public holidays.

Responsibilities

• Ensure smooth day-to-day operations of attractions, manage queues and crowd flow.
• Maintain attractions cleanliness and show quality.
• Deliver excellent guest experience and manage on-ground feedback.
• Ensure safety regulations, quality standards and policies are followed.
• Assist in training part-time staff to maintain high engagement and safety.
• Perform ticketing and cash handling procedures.
• Support event logistics from setup to teardown.
• Monitor guest areas to clear dining items during events.
• Facilitate planned activities and interactive sessions.
• Handle other duties as assigned.

Skills

Customer service

Communication

Team player

English proficiency

Multilingual

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality.

• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.

• Ensure all attractions operate in accordance with safety regulations, quality standards and company policies

• Execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency

• Assist in the training of part-time team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment.

• Perform ticketing and cash handling procedures

• Assist full -scale event logistics venue set up and post event teardown

• Monitor guest areas to identify and promptly clear used plates, cups, cutlery, and other dining items during event days.

• Facilitate planned party activities and games

• Plan and conduct interactive storytelling sessions

• Other relevant duties as assigned

Job Requirements:

• Prior Customer Service/ Attractions’ experience will be an added advantage.

• Service driven, pleasant, courteous, and confident disposition.

• Excellent communication skills with good command of written and spoken English.

• Proficiency in other languages will be an added advantage.

• Good team player who can also work independently.

• Physical fitness to endure long hours of standing.

• Able to work on rotating shifts including weekends and public holidays.