Senior Assistant Manager, Patient Financial Services (Finance), EGH PO

Singapore Health Services Pte Ltd (Eastern General Hospital); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Singapore is looking for a dynamic individual to join the Patient Financial Services team. The role involves supporting the financial journey for patients and ensuring operational excellence in billing processes. Candidates should possess a Bachelor's degree in Accountancy, along with at least 4 years of relevant experience. Proficiency in Microsoft Office and familiarity with robotic process automation tools is desirable. Strong communication skills and the ability to navigate complex situations are essential. This position offers a chance to make a significant impact in a growing organization.

Qualifications

• Minimum 4 years of related working experience in a financial role.
• Ability to manage cross-functional and institutional relationships.
• Ability to handle complex and challenging situations.

Responsibilities

• Support planning and design of the patient’s financial journey.
• Collaborate with stakeholders for patient billing.
• Develop and operationalize Patient Financial Services processes.
• Participate in IT systems implementation and UAT.
• Provide secretariat support to various Workgroups and Committees.

Skills

Proficient with Microsoft Office applications

Experience with UiPath robotic process automation tools

Data Analytics tools such as Tableau

Strong communication and interpersonal skills

Team player

Education

Bachelor’s degree in Accountancy or equivalent

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic individual to join our Patient Financial Services team. In this role, you will support the planning and design of the patient’s financial journey, while ensuring alignment with MOH policies and identifying process improvement opportunities.

You will collaborate with interdepartmental and external stakeholders to ensure operational excellence towards patient billing and transformation journey. You will also develop and operationalise Patient Financial Services related processes which includes working with other institutions, for the preparation of the opening of Eastern General Hospital. This includes managing timely and accurate billing to patient accounts.

You will participate in IT systems implementation and User Acceptance Testing (UAT) to ensure successful implementation of the IT systems

Additionally, you will provide secretariat support to various Workgroups and Committees as required.

Requirements

• Bachelor’s degree in Accountancy or equivalent with minimum 4 years of related working experience.

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).

• Experience with robotic process automation tools (UiPath) and Data Analytics tools such as Tableau is desirable

• Team player with the ability to manage cross-functional and institutional relationships

• Possess strong communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation

• Systematic and meticulous

• Ability to handle complex, ambiguous and challenging situations under fast-paced and evolving conditions