Senior Assistant Manager (AI Adoption and Ops-Tech Integration)

National University Health System; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking an individual to drive the integration and scaling of AI use cases across its institutions. Key responsibilities include fostering workflow integration, piloting AI initiatives, and ensuring effective stakeholder management. Ideal candidates will hold a related degree and have 4–8 years of experience in healthcare operations or digital health. Strong analytical, communication, and teamwork skills are essential for success in this fast-paced environment.

Qualifications

• 4–8 years of experience in healthcare operations, transformation, or digital health.
• Comfortable engaging with clinicians, nurses, and operations staff.
• Experience in project management or process redesign preferred.

Responsibilities

• Drive the clinical-operations workflow integration of AI tools.
• Ensure successful piloting and scaling of AI initiatives.
• Coordinate effectively across clinical leaders and IT teams.

Skills

Analytical skills

Process mapping

Strong communication skills

Teamwork

Education

Degree in healthcare, business, informatics, operations, or related field

Job description

Overview

Drive the clinical-operations workflow integration, adoption, and scaling of AI use cases across NUHS institutions. This role ensures that AI projects transition successfully from proof-of-concept to real operational value by supporting workflow redesign, process integration, benefit realisation, and frontline adoption.

Job Requirements

Workflow Integration & Change

• Successful integration of AI tools into clinical and operational pathways
• Mapping of current-state vs future-state workflows
• Alignment with enterprise architecture standards

Adoption, Implementation & Scaling

• Successful piloting and scaling of AI initiatives
• Completion of user onboarding and adoption cycles
• Development and refinement of implementation playbooks
• Integration of AI capabilities into workforce planning and care models

Benefits Realisation & KPIs

• Validated benefit cases across clinical efficiency, safety, throughput, and staff time saved
• Defined and tracked adoption and usage metrics
• Timely and accurate reporting to Programme Management Office (PMO) for AI portfolio oversight

Stakeholder Management & Governance

• Effective coordination across clinical leaders, project owners, IT teams, and innovation offices
• Regular structured updates to AI Governance Forums and IT Funding forums
• Positive feedback from senior clinical, digital, and operational leaders on change management and adoption support

Job Requirements

• Degree in healthcare, business, informatics, operations, or related field.
• 4–8 years of experience in healthcare operations, transformation, digital health, or service redesign.
• Strong analytical and process-mapping skills.
• Comfortable engaging clinicians, nurses, ops staff.
• Experience in project management or process redesign preferred.
• Comfortable with working in a team within a matrix organization and able to work respectfully with individuals and groups from different cultures
• Good written and oral communication skills
• Strong communication and facilitation skills.
• Team player who can work independently in a fast-paced environment to meet deadlines.
• Positive work attitude, proactive, flexible and adaptable.