Senior Assistant, Admin

St Engineering; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ST Engineering in Singapore is seeking a Sales Admin Specialist to support quotation processes, pricing verification, and parts management. The role involves handling customer inquiries via multiple channels, coordinating with Procurement, and ensuring accurate parts and delivery documentation.

The ideal candidate will be proficient in Excel and PowerPoint, have strong communication skills, and be meticulous with attention to detail.

Qualifications

• Prior sales admin experience.
• Meticulous and problem solver.
• Good communication and interpersonal skills; team-oriented and collaborative.

Responsibilities

• Handle customer enquiries via email, telephone, and walk-in channels for customers.
• Prepare and issue quotations for internal and external customers based on enquiries and parts requirements.
• Coordinate with the Procurement team to obtain and verify pricing for quotation preparation.
• Verify part numbers and specifications using the systems.
• Check parts availability and stock status to support quotation preparation and stock ordering.
• Coordinate, verify parts accuracy and ensure the correct parts are prepared for customer delivery.

Skills

Sales admin experience

Excel

PowerPoint

Attention to detail

Communication skills

Team player

Tools

SAP Hana S4

Salesforce

Microsoft 365 Copilot

Job description

• Handle customer enquiries via email, telephone, and walk-in channels for customers.
• Prepare and issue quotations for internal and external customers based on enquiries and parts requirements.
• Coordinate with the Procurement team to obtain and verify pricing for quotation preparation.
• Verify part numbers and specifications using the systems.
• Check parts availability and stock status to support quotation preparation and stock ordering.
• Coordinate, verify parts accuracy and ensure the correct parts are prepared for customer delivery.
• Arrange parts delivery upon confirmation of customer orders.
• Manage cash sales by ensuring customers verify parts prior to payment, particularly for items such as windscreens.
• Process order cancellations and ensure relevant records are updated accordingly.
• Prepare Certificates of Conformity (COCs) and supporting letters for customer orders.
• Coordinate with customers regarding outstanding payments and follow up with the respective account owners on payment status.
• Update monthly Parts Department reports, including the number and value of quotations issued.
• Inspect and verify parts received against work orders to ensure accuracy.
• Process and manage e-stock transfers.
• Update OTMS with attendance records for non-executive staff.
• Perform other ad-hoc duties and administrative tasks as assigned.

Requirements:

• Prior sales admin experience.
• Proficient in Microsoft Excel, PowerPoint, SAP Hana S4 and Salesforce.
• AI tools skill especially in Microsoft 365Copilot.
• Meticulous and problem solver.
• Good communication and interpersonal skills. Team player with a positive and collaborative attitude.