Senior APAC Process Excellence & CRM Lead

HARTING Technology; Singapore; On-site; SGD 129,416 - 155,299; Full time

Job summary

HARTING Technology is looking for an APAC Business Process Excellence & CRM Lead in Singapore to standardize and improve sales and customer service operations. This senior position will involve driving the adoption of Microsoft Dynamics CRM and enhancing service workflows.

Ideal candidates should have 5-8 years of experience in business process excellence and a strong background in sales or customer service. Exceptional communication and analytical skills are necessary. The role requires travel as needed to implement improvements across the region.

Qualifications

• 5-8 years of business process excellence experience in B2B environments.
• Proven ability in driving process standardization across multiple regions.
• Strong background in sales or customer service excellence.

Responsibilities

• Lead APAC-wide assessment of sales and customer service processes.
• Drive process harmonization and eliminate inefficiencies.
• Serve as regional CRM Subject Matter Expert.

Skills

Business Process Excellence

Microsoft Dynamics CRM

Sales Operations

Stakeholder Management

Data Analysis

SAP

Communication

Education

Bachelor's degree in relevant field

Tools

Microsoft Dynamics CRM

SAP S/4Hana

Job description

HARTING Technology is looking for an APAC Business Process Excellence & CRM Lead in Singapore to standardize and improve sales and customer service operations. This senior position will involve driving the adoption of Microsoft Dynamics CRM and enhancing service workflows.

Ideal candidates should have 5-8 years of experience in business process excellence and a strong background in sales or customer service. Exceptional communication and analytical skills are necessary. The role requires travel as needed to implement improvements across the region.