APAC Business Process Excellence & CRM Lead

HARTING Technology Group

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Social Insurance coverage (APAC)

Staff insurance coverage (APAC)

Annual bonus salary (EMEA)

Good IT equipment (EMEA)

Great colleagues (EMEA)

Room for initiative (EMEA)

Be a key player (US)

Job summary

HARTING Technology Group seeks an experienced Senior Business Process Excellence & CRM Manager for APAC to standardize lead-to-cash and drive CRM adoption across multi-country teams. You will align global strategies with local execution, improve service workflows, and ensure data quality and compliant operations.

Responsibilities include leading regional assessments, designing scalable training, and partnering with Sales Ops, Customer Service, IT and Supply Chain to deliver measurable

Qualifications

Bachelor's degree or equivalent in a relevant field.
5–8 years in business process excellence with CRM/Dynamics CRM.
Experience in B2B customer service workflows and order/case management.
Proven ability to standardize processes across multiple regions.
Strong English communication and stakeholder skills.

Responsibilities

Lead APAC-wide assessment and standardization of sales and customer service throughout the Lead-to-Cash processes
Drive process harmonization, eliminate inefficiencies, and ensure consistent ways of working
Adapt global customer service and CRM standards to local markets, partnering with regional stakeholders to drive adoption
Serve as regional CRM SME, driving system adoption, issue resolution, and data governance
Design and deliver scalable training, playbooks, and enablement programs across diverse markets
Define, track, and improve key service KPIs (e.g., CSAT) using data-driven insights
Own end-to-end inquiry-to-order and fulfilment processes, leveraging data to optimize performance and ensure compliance
Partner cross-functionally to implement improvements and drive change
Lead continuous improvement initiatives to ensure standardization, compliance, and sustainable results

Skills

CRM (Microsoft Dynamics)

Process Excellence

Stakeholder Management

SAP

S/4Hana

English Fluency

Travel Willingness

Cross-functional Collaboration

Education

Bachelor's degree or higher in relevant field

Tools

SAP

S/4Hana

Microsoft Dynamics CRM

Job description

HARTING stands for strong connections - across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us: Yours!

Position: Business Process Excellence & CRM Manager, APAC

Hierarchy Level: Senior

Functional Family: Sales

Sub Function: Process and Operational Excellence and Digital Solutions

Job Description

As the APAC Business Process Excellence & CRM Manager, you will drive the standardization and continuous improvement of the lead-to-cash process, encompassing both sales and customer service operations, alongside the effective adoption of Microsoft Dynamics CRM across the region.

In the initial 6-12 months, you will focus on diagnosing, standardizing, and streamlining customer service processes to eliminate fragmentation, reduce inefficiencies, and deliver a more consistent customer experience across the region. Acting as the bridge between global strategy and local execution, you will enhance service workflows, strengthen CRM utilization and data quality, and ensure consistent, efficient, and customer-centric operations across multi-country teams.

Job Responsibilities

Lead APAC-wide assessment and standardization of sales and customer service throughout the Lead-to-Cash processes
Drive process harmonization, eliminate inefficiencies, and ensure consistent ways of working
Adapt global customer service and CRM standards to local markets, partnering with regional stakeholders to drive adoption
Serve as regional CRM SME, driving system adoption, issue resolution, and data governance
Design and deliver scalable training, playbooks, and enablement programs across diverse markets
Define, track, and improve key service KPIs (e.g., response time, resolution, CSAT) using data-driven insights
Own end-to-end inquiry-to-order and fulfilment processes, leveraging data to optimize performance and ensure compliance
Partner cross-functionally (Sales Ops, Customer Service, Supply Chain, IT etc.) to implement improvements and drive change
Lead continuous improvement initiatives to ensure standardization, compliance, and sustainable results

Qualifications

Bachelor's degree in a relevant field or comparable specialised training
5-8 years of business process excellence experience, including recent focus on Microsoft Dynamics CRM and customer service/support workflows in a B2B environment
Strong background in sales or customer service or commercial business process excellence, order management, and case management
Proven track record in driving multiple global / regional process standardization and simplification initiatives simultaneously across multiple entities or regions
Demonstrated ability to translate global strategies into practical, front-line execution
Detail- and process-oriented, with the initiative to challenge existing processes and propose effective solutions addressing both regional and local needs
Strong multitasking, stakeholder management and influencing skills across functions and geographies
Thrives in fast-paced, matrixed multinational environments, collaborating effectively across global and regional teams within diverse cultural and commercial contexts.
Strong experience with SAP required; S/4Hana and training programs experience is a plus
Business-fluent English with excellent communication, negotiation, and stakeholder management skills across all levels.
Willing to travel due to business needs

Professional Competencies