APAC CRM Support & Stakeholder Advocate

Newpower Worldwide; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Newpower Worldwide invites a skilled CRM Business Analyst to join its APAC team in Singapore. You will act as the primary liaison between local business users and the global technology group, aligning business needs with technical solutions and supporting regional CRM initiatives.

Working with CTO, Product, Development and QA, you will translate requirements into system improvements, coordinate UAT and testing, and drive data quality, security and user experience across Dynamics 365, Salesforce,

Qualifications

• Degree in IT, CS, IS or related field.
• 3–5 years in CRM support, business systems analysis, application support or related functions.
• Experience with CRM platforms such as Dynamics 365, Salesforce, HubSpot, Zoho CRM or similar.
• Experience gathering, documenting, and managing user requirements.
• Basic to intermediate SQL knowledge for data validation and reporting.
• Experience preparing and executing test cases and coordinating UAT.
• Strong communication, stakeholder management and problem-solving skills.
• Comfortable working with business users and technical teams across APAC/global.

Responsibilities

• Act as liaison between APAC business users and global technology teams.
• Collaborate with US-based technology teams and stakeholders across time zones.
• Gather feedback and identify opportunities to improve processes, data integrity and user experience.
• Partner with CTO, Product, Development, QA and stakeholders to translate requirements into enhancements.
• Support CRM initiatives including rollouts, upgrades, deployments and changes.
• Participate in testing, release and post-implementation activities with Product/Development teams.
• Assist with CRM administration, data quality, and performance monitoring.

Skills

SQL

UAT

Functional Testing

Quality Assurance

Stakeholder Management

CRM

Education

Diploma or Bachelor's Degree in IT / CS / IS

Tools

Microsoft Dynamics 365

Salesforce

HubSpot

Zoho CRM

Job description

Newpower Worldwide invites a skilled CRM Business Analyst to join its APAC team in Singapore. You will act as the primary liaison between local business users and the global technology group, aligning business needs with technical solutions and supporting regional CRM initiatives.

Working with CTO, Product, Development and QA, you will translate requirements into system improvements, coordinate UAT and testing, and drive data quality, security and user experience across Dynamics 365, Salesforce,