Senior APAC Customer Success & Services Manager

Motorola Solutions Singapore Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Motorola Solutions Singapore Pte Ltd is seeking an experienced Customer Support Manager to lead government contracts and lifecycle services across the Asia Pacific region. This role focuses on ensuring successful delivery, renewals, and value realization for public safety and government customers.

You will manage proposals, forecasting, and Statements of Work, collaborate with Sales, drive service growth, and oversee contract P&L and billing performance. Travel within the region is required.

Qualifications

• 5+ years of experience managing complex, large-scale programs.
• Proven background in contract lifecycle management.
• Experience in commercial proposal development and P&L management.
• Experience delivering mission-critical radio communications projects.
• Regional and cultural awareness in Asia Pacific.

Responsibilities

• Manage contract renewals, proposals, and accurate forecasting.
• Develop Statements of Work and meet P&L and receivables goals.
• Market sophisticated service programs to multiple layers within customer orgs.
• Collaborate with Sales teams to drive service growth.
• Travel within the designated region as needed.

Skills

Contract lifecycle management

P&L management

Proposal development

Government sector experience

Customer success

Cross-cultural teamwork

Job description

Motorola Solutions Singapore Pte Ltd is seeking an experienced Customer Support Manager to lead government contracts and lifecycle services across the Asia Pacific region. This role focuses on ensuring successful delivery, renewals, and value realization for public safety and government customers.

You will manage proposals, forecasting, and Statements of Work, collaborate with Sales, drive service growth, and oversee contract P&L and billing performance. Travel within the region is required.