Enterprise Customer Success Manager - APAC (Singapore)

BiPlus; Singapore; Sur place; SGD 33 000 - 45 000; Plein temps

Avantages offerts par ce poste

CPF contributions

Annual leave

Health insurance

Résumé du poste

BiPlus Software Solutions invites a Customer Success Manager to base in Singapore. You will nurture relationships with regional headquarters across eight markets and work closely with the CoE Lead to ensure delivery and governance.

The role requires strong CSAT/NPS fundamentals, ITSM knowledge, and the ability to report with Jira and Confluence. You will analyze business requirements, coordinate with operations, and represent the CoE in client meetings in Singapore.

Qualifications

• 3–5 years in Customer Success or enterprise account management.
• Experience with enterprise clients across Asia-Pacific.
• Knowledge of CSAT/NPS frameworks and ITSM processes.
• Strong English communication and executive stakeholder skills.
• Proficiency with Jira and Confluence for reporting.

Responsabilités

• Manage client relationships with regional HQs across 8 markets.
• Analyze business requirements and coordinate with ops teams.
• Develop CSAT measurement frameworks; handle escalations.
• Analyze service performance and identify improvement opportunities via Jira.
• Prepare governance reports and present CSAT results.
• Represent CoE in Singapore client meetings during Lead's absence.

Connaissances

Client management

IT Service Management

Jira/Confluence

Stakeholder management

English communication

Data analysis

Outils

Jira

Confluence

SAP Commerce Cloud (Hybris)

AEM

Description du poste

BiPlus Software Solutions invites a Customer Success Manager to base in Singapore. You will nurture relationships with regional headquarters across eight markets and work closely with the CoE Lead to ensure delivery and governance.

The role requires strong CSAT/NPS fundamentals, ITSM knowledge, and the ability to report with Jira and Confluence. You will analyze business requirements, coordinate with operations, and represent the CoE in client meetings in Singapore.