APAC Director, Technical Services & Customer Enablement

Axis Communications AB; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Team Fika

Sustainability program

Learning & development

Country-specific benefits

Employee Assistance Program

Job summary

Axis Communications in Singapore (hybrid) or Australia (primarily on-site) seeks a strategic Director, Technical Services - APAC to lead a regional team and shape a scalable services organization across Asia Pacific.

You will partner with Sales and partners to drive customer success, evolve the support model, and balance regional needs with global standards, delivering measurable improvements in service quality.

Qualifications

• Proven leadership in B2B technical services or service delivery.
• Experience managing managers and technical teams across locations.
• Strong IT infrastructure knowledge including servers and networks.
• Track record of improving support operations while balancing customer needs.
• Customer-first mindset with ability to influence across Sales and global teams.
• Confident in handling critical escalations and developing people.

Responsibilities

• Set APAC Technical Services direction and translate strategy into plans.
• Evolve the support model, team structure and capabilities.
• Align regional teams with global Technical Services and HQ.
• Improve customer and partner support, escalations and service consistency.
• Explore AI, automation and self-service to boost quality and productivity.
• Partner with Sales and channel teams to support customer success.
• Develop Technical Services leaders and report on performance.

Skills

Leadership

B2B technical services

Strategic thinking

Customer focus

Escalation management

Cross-functional collaboration

Job description

Axis Communications in Singapore (hybrid) or Australia (primarily on-site) seeks a strategic Director, Technical Services - APAC to lead a regional team and shape a scalable services organization across Asia Pacific.

You will partner with Sales and partners to drive customer success, evolve the support model, and balance regional needs with global standards, delivering measurable improvements in service quality.