Senior AI Transformation Engagement Lead

ServiceNow; Singapore; Hybride; SGD 120 000 - 260 000; Plein temps

Résumé du poste

ServiceNow in Singapore is seeking a Principal Engagement Manager to oversee the on-time, on-budget delivery of defined solutions for strategic customers. You will lead cross-functional teams, manage governance, risk and financials, and collaborate with customers, partners, and sales to expand value.

You will apply NowCreate and Agile principles, mentor teams, and drive long-term customer success across multiple workstreams, often with partners, travel up to 50%.

Qualifications

• Experience integrating AI into business processes or decision-making.
• Proven track record leading large, multi-year transformation programs.
• Ability to establish governance and communicate with senior stakeholders.

Responsabilités

• Lead delivery teams, often with a services partner.
• Manage engagement governance, timeline, scope, risk, changes, and finances.
• Collaborate with customer, sales, and partner teams to understand and deliver value.
• Apply NowCreate methodology and promote long-term customer success.
• Mentor teams to achieve engagement deliverables and expand services.

Connaissances

AI integration thinking

Program management

Stakeholder communication

Agile/Scrum Master

Travel up to 50%

Formation

12+ years in professional services

Transformation program leadership

Bachelor's degree or equivalent

Outils

Engage Central

NowCreate

Description du poste

ServiceNow in Singapore is seeking a Principal Engagement Manager to oversee the on-time, on-budget delivery of defined solutions for strategic customers. You will lead cross-functional teams, manage governance, risk and financials, and collaborate with customers, partners, and sales to expand value.

You will apply NowCreate and Agile principles, mentor teams, and drive long-term customer success across multiple workstreams, often with partners, travel up to 50%.