SENIOR ACCOUNT MANAGER

M.AISE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A marketing solutions consultancy in Singapore is looking for a Client Manager to engage and guide teams and clients. The ideal candidate will have experience with FMCG clients, preferably in beauty or skincare, and a strong understanding of social media. Responsibilities include liaising with clients, leading meetings, managing budgets, and supporting business development efforts. This role requires excellent communication, negotiation, and problem-solving skills, as well as a willingness to travel and work after hours.

Qualifications

• Experience with FMCG clients, preferably in beauty or skincare.
• Strong understanding of social media, online media, and relevant technology.
• Excellent written and verbal communication skills.

Responsibilities

• Liaise closely with clients to understand their business needs.
• Lead internal and client meetings to ensure clear communication.
• Translate client briefs into actionable plans.
• Manage budgets, production estimates, and invoicing.
• Support business development efforts, including preparing proposals.

Skills

Experience with FMCG clients

Understanding of social media

Communication skills

Negotiation skills

Problem-solving skills

Attention to detail

Job description

CLIENT MANAGER

Maise is an experiential marketing solutions consultancy. We look to provide an environment where our people learn to have fun and enjoy the process of getting there. Maise works with reputable clients across different industries in conceptualizing and activating solutions that bring about incremental engagement and conversion.

The Opportunity

We are looking for a client manager to engage, inspire and guide the team and the clients whom we work with. A natural collaborator who loves to mentor and collaborate with others. Create innovative ideas and integrated creative solutions in close collaboration with your account, strategy and creative peers — often for real assignments and new business pitches, occasionally, proactively, to help grow our business, reputation and competency.

We do need you to be a constant stream of innovation, storytelling brand propositions with a relevant consumer‑centric approach, develop consumer activities that excite others. You are responsible for presenting and selling the work to senior clients. You are highly independent‑minded and bring a maverick quality to working because outcomes matter more than anything. You favor the unorthodox, are fast learning, agile, and adaptable to change. You carry a professional temperament and gravitas; are a passionate and magnetic presenter and a champion of people and agency initiatives.

The Work

• Liaise closely with clients to understand their business needs, products, and services, and serve as their trusted day‑to‑day point of contact.
• Lead internal and client meetings, ensuring clear communication across the agency, clients, and partner agencies.
• Translate client briefs into actionable plans and manage internal teams to deliver end‑to‑end campaigns on time, on budget, and at high quality.
• Work closely with strategy, creative, and production teams to shape the work, maintain quality control, and ensure all outputs are on‑brief and on‑brand.
• Oversee project and resource planning, timelines, scoping, status updates, and overall workflow to keep projects running efficiently.
• Manage budgets, production estimates, finance paperwork, invoicing, and reconciliations; support senior leadership in driving revenue growth and profitability.
• Attend shoots and edits to ensure smooth execution and client satisfaction.
• Support business development efforts, including preparing proposals and participating in pitches.
• Demonstrate strong interpersonal and relationship‑building skills with both clients and internal teams.

People & Company

• Passionate about the power of creativity to drive change and deliver impactful ideas.
• Share your voice and ideas in a culture where they are respected, valued, and protected.
• Thrive in a collaborative environment, working with diverse skills and perspectives toward shared goals.
• Embrace challenges, push beyond your comfort zone, and receive support, encouragement, and recognition.
• Take ownership of client work, shaping direction, identifying business opportunities, and translating strategic insights into consumer‑facing experiences.
• Self‑starter contributing to new business and growing existing accounts.

Qualifications

• Experience with FMCG clients, preferably in beauty or skincare.
• Strong understanding of social media, online media, and relevant technology.
• Proven ability to work under pressure, meet deadlines, and stay composed in a fast‑paced creative environment.
• Excellent written and verbal communication skills, with confidence presenting to clients and interacting effectively across all levels.
• Strong interpersonal, negotiation, and problem‑solving skills. Highly organized, with strong attention to detail, initiative, and follow‑through.
• Strong financial understanding of budgeting, estimating, and agency profitability.
• Willingness to work after hours and travel overnight for shoots or post‑production sessions.