Senior Account Manager

xfusion international pte. ltd.; Singapore; Presencial; SGD 70.000 - 110.000; Jornada completa

Descripción de la vacante

xfusion international pte. ltd. in Singapore seeks an Account Manager to drive client partnerships and growth across industries, delivering tailored IT solutions.

You will own relationship management, plan account growth, coordinate delivery, and provide strategic guidance based on market insights. The role requires 5+ years in IT sales, strong communication, and the ability to upsell and manage projects from proposal to delivery.

Formación

• 5+ years IT sales experience with ability to translate client needs into product and solution information.
• Familiarity with technical processes for Industrial servers and related ecosystems.
• Experience across industries including manufacturing, government/public sector, and finance.

Responsabilidades

• Build and maintain long-term partnerships with customers to foster loyalty and satisfaction.
• Identify and pursue upselling and cross-selling opportunities to grow account value.
• Develop comprehensive account plans and provide strategic advisory based on market insights.
• Coordinate project delivery with cross-functional teams to ensure timely, on-budget implementations.
• Monitor account performance and report on business indicators to inform improvements.

Conocimientos

IT sales

Relationship management

CRM proficiency

Industry knowledge

Negotiation

Herramientas

CRM systems

Descripción del empleo

We are seeking a highly motivated and results-driven Account Manager to join our team. You will be a key player in driving our business forward. You will have the opportunity to work with a talented team, develop your skills, and advance your career. We offer a supportive work environment, competitive compensation, and comprehensive benefits.

Responsibilities:

Relationship Management:

• Build and maintain a cooperative ecological environment with customers to foster strong, long-term partnerships.
• Act as the primary point of contact, ensuring open communication channels and addressing client needs proactively to enhance satisfaction and loyalty.

Account Growth and Upselling:

• Undertake customer business objectives, actively identify opportunities for upselling and cross-selling to increase market share.
• Drive the achievement of business indicators by leveraging product and service offerings that align with customer needs.

Account Planning and Strategic Advisory:

• Formulate comprehensive account plans, including sales, ecological, and marketing strategies, tailored to customer development goals.
• Provide strategic advisory based on market insights to guide customer development and implementation of planned strategies successfully.

Project & Delivery Coordination:

• Support the achievement of organizational business objectives by coordinating project implementations and ensuring successful delivery.
• Work closely with delivery teams to manage project timelines, resources, and risk, ensuring client expectations are met or exceeded.

Performance Monitoring and Reporting:

• Responsible for monitoring account performance metrics and reporting on the achievement of business indicators.
• Analyze market insights and customer data to evaluate strategy effectiveness and make informed recommendations for improvements.

Requirements:

• With more than 5 years of IT sales experience, able to communicate and understand customer needs to deliver product and solution information.
• Familiarity towards technical processes for Industrial servers
• Familiar with the Internet, manufacturing, operators, government public, finance and other industries, and have certain industry key customer relationships and partnerships
• Proficiency in and use of customer relationship management, project operation, business negotiation and other skills to achieve project success.
• Familiar with server products, understand the specifications and models of server products, have server sales experience, and be familiar with the channel sales model, and do customized product solution sales and exchanges for customers and partners.