Senior Account Manager

xFusion; Singapore; On-site; SGD 85,000 - 125,000; Full time

Job summary

xFusion in Singapore is seeking a proactive Account Manager to drive revenue through strong relationship management, strategic advisory, and coordinated project delivery. The role focuses on understanding client needs, expanding accounts via upselling and cross-selling, and delivering value across industries.

You will develop comprehensive account plans, collaborate with delivery teams, and monitor performance against business indicators to ensure customer success and retention.

Qualifications

• Over 5 years of IT sales experience with ability to understand customer needs.
• Familiar with industrial servers and technical processes.
• Experience with server products and channel sales model.
• Strong relationship-building with key customers across industries.
• Proficient in negotiating and coordinating projects.

Responsibilities

• Build and maintain long-term customer partnerships.
• Identify upsell and cross-sell opportunities to grow account value.
• Develop account plans and provide strategic advisory.
• Coordinate project delivery and ensure timely execution.
• Monitor performance metrics and report on business indicators.

Skills

IT sales

CRM usage

Project coordination

Negotiation

Server products

Channel sales

Industry relationships

Tools

CRM systems

Job description

We are seeking a highly motivated and results-driven Account Manager to join our team. You will be a key player in driving our business forward. You will have the opportunity to work with a talented team, develop your skills, and advance your career. We offer a supportive work environment, competitive compensation, and comprehensive benefits.

Responsibilities:

Relationship Management:

• Build and maintain a cooperative ecological environment with customers to foster strong, long-term partnerships.
• Act as the primary point of contact, ensuring open communication channels and addressing client needs proactively to enhance satisfaction and loyalty.

Account Growth and Upselling:

• Undertake customer business objectives, actively identify opportunities for upselling and cross-selling to increase market share.
• Drive the achievement of business indicators by leveraging product and service offerings that align with customer needs.

Account Planning and Strategic Advisory:

• Formulate comprehensive account plans, including sales, ecological, and marketing strategies, tailored to customer development goals.
• Provide strategic advisory based on market insights to guide customer development and implementation of planned strategies successfully.

Project & Delivery Coordination:

• Support the achievement of organizational business objectives by coordinating project implementations and ensuring successful delivery.
• Work closely with delivery teams to manage project timelines, resources, and risk, ensuring client expectations are met or exceeded.

Performance Monitoring and Reporting:

• Responsible for monitoring account performance metrics and reporting on the achievement of business indicators.
• Analyze market insights and customer data to evaluate strategy effectiveness and make informed recommendations for improvements.

Requirements:

• With more than 5 years of IT sales experience, able to communicate and understand customer needs to deliver product and solution information.
• Familiarity towards technical processes for Industrial servers
• Familiar with the Internet, manufacturing, operators, government public, finance and other industries, and have certain industry key customer relationships and partnerships
• Proficiency in and use of customer relationship management, project operation, business negotiation and other skills to achieve project success.
• Familiar with server products, understand the specifications and models of server products, have server sales experience, and be familiar with the channel sales model, and do customized product solution sales and exchanges for customers and partners.