Client Manager - Business Development / Hunter / IT Solution / ICT

AlpSoft Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

AlpSoft Technologies Pte Ltd in Singapore is seeking an experienced Account Manager to drive new business and manage strategic client relationships across IT sectors. You will identify opportunities, lead proposals, negotiate terms and close deals while coordinating with cross-functional teams to deliver solutions that meet customers' needs.

We value a strong network in enterprise and government IT, problem-solving abilities and excellent communication across all organizational levels, including

Qualifications

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Minimum 4 years of account and customer experience in roles like Account Manager or Sales Account Manager, with knowledge in the IT sector preferred.
• Strong network and cyber security experience in enterprise/government sectors as well as local IT market.
• Critical thinking and problem-solving skills.
• Excellent communication, presentation and influence across all levels, including executive/C-level.
• Proven ability to manage multiple account projects with sharp attention to detail.

Responsibilities

• Identify and develop new business opportunities through proactive prospecting, cold calling, networking and client referrals.
• Drive business development to acquire new customers, expand market presence and achieve sales revenue targets.
• Build and maintain strong relationships with key accounts, decision-makers and senior management.
• Understand customers' business requirements, identify challenges and propose suitable products and solutions.
• Manage the full sales cycle, including lead generation, client meetings, proposal preparation, negotiation and deal closure.
• Develop and execute strategic account plans to increase revenue and maximise business opportunities.
• Identify upselling, cross-selling and contract renewal opportunities within existing accounts.
• Conduct regular client visits and business reviews to identify upcoming projects and requirements.
• Collaborate with internal sales, operations and delivery teams to fulfill customer requirements.
• Prepare sales forecasts, pipeline reports and account performance updates for management review.
• Monitor market trends, competitor activities and industry developments to identify new business opportunities.
• Negotiate commercial terms, pricing and service agreements while maintaining profitability and customer satisfaction.
• Ensure high levels of customer satisfaction through proactive account management and timely follow-ups.
• Achieve monthly, quarterly and annual sales targets through new customer acquisition and existing account growth.

Skills

Account management

Client relationship

Negotiation

Proposal development

Stakeholder communication

Education

Diploma/Bachelor’s Degree in Marketing/Business/IT/Communications/Engineering

Tools

CRM tools

Job description

Responsibilities:

• Identify and develop new business opportunities through proactive prospecting, cold calling, networking and client referrals.

• Drive business development activities to acquire new customers, expand market presence and achieve sales revenue targets.

• Build and maintain strong relationships with key accounts, decision-makers and senior management stakeholders.

• Understand customers' business requirements, identify potential challenges and propose suitable products, services and solutions.

• Manage the full sales cycle, including lead generation, client meetings, proposal preparation, negotiation and deal closure.

• Develop and execute strategic account plans to increase revenue, strengthen customer relationships and maximise business opportunities.

• Identify upselling, cross-selling and contract renewal opportunities within existing accounts.

• Conduct regular client visits and business reviews to identify upcoming projects, new requirements and potential sales opportunities.

• Collaborate closely with internal sales, operations and delivery teams to ensure customer requirements are fulfilled effectively.

• Prepare sales forecasts, pipeline reports and account performance updates for management review.

• Monitor market trends, competitor activities and industry developments to identify new business opportunities.

• Negotiate commercial terms, pricing and service agreements while maintaining profitability and customer satisfaction.

• Ensure high levels of customer satisfaction through proactive account management, timely follow-ups and effective issue resolution.

• Achieve monthly, quarterly and annual sales targets through new customer acquisition and existing account growth.

What Requirements You Need

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

• Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred

• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market

• Critical thinking and problem-solving skills

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail