Senior Account Analyst - Customer Success

ARISTOS SEARCH LLP; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

ARISTOS SEARCH LLP is seeking an Account Analyst (Customer Service) in Singapore to maintain post-sale relationships with existing clients and represent customer perspectives to drive issue resolution. You will work within the Sales organization to ensure timely responses and accurate pricing across RFQ and customer portals.

The role requires 5+ years in in-house sales or customer service, with semiconductor experience, and strong Excel and communication skills.

Qualifications

• Bachelor's degree in Business or Management or related field is required.
• Minimum 5 years of experience in in-house sales, customer service or planning functions.
• Experience in the semiconductor industry is a must.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Respond to customer inquiries by phone and email; act as primary contact for day-to-day communication.
• Provide engineering build quotes to customers via RFQ system and coordinate with cross-functional teams.
• Maintain mass production pricing, set up new device quotes, and update customer portals.
• Collaborate with billing to resolve pricing discrepancies and revise POs as needed.
• Generate materials reports and educate customers on liabilities; assist with payment resolutions.
• Review customer forecasts and commitments; prepare monthly capacity statements to drive revenue.
• Coordinate QBR data with factories and present KPI data (shipment, on-time delivery) to customers.
• Follow up on escalations related to loading and shipments.

Skills

Customer Service

Analytical Thinking

Problem Solving

Communication Skills

MS Excel

Education

Bachelor's degree in Business or Management

Tools

RFQ system

Microsoft Excel

Job description

ARISTOS SEARCH LLP is seeking an Account Analyst (Customer Service) in Singapore to maintain post-sale relationships with existing clients and represent customer perspectives to drive issue resolution. You will work within the Sales organization to ensure timely responses and accurate pricing across RFQ and customer portals.

The role requires 5+ years in in-house sales or customer service, with semiconductor experience, and strong Excel and communication skills.