Regional Customer Service Manager

ONE SEVEN CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

ONE SEVEN CONSULTING PTE. LTD. seeks a Regional Customer Service Manager to support the client across APAC and the Middle East, helping launch and grow Singapore operations.

The role focuses on customer service excellence and collaboration with Senior Strategic Business Development Manager and Account Managers. You will coordinate sales quotes, handle inquiries, provide pricing support, assist in achieving revenue goals, set up new accounts, and maintain accurate records while delivering timely

Qualifications

• Degree or diploma required; degree preferred (especially in Engineering)
• 5–10 years of industrial sales/customer service experience
• Team player with strong customer service orientation
• Ability to work well in a fast-paced, startup environment
• Professional demeanor with customers and colleagues
• Self-motivated with good organizational skills
• Effective verbal and written communication
• Solid math skills for basic and advanced calculations
• Computer literacy in MS Word, Excel, email, and internet use
• Ability to quickly learn and use company systems

Responsibilities

• Champion a culture of safety by maintaining 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growth
• Build strong, trust-based relationships with both internal teams and external stakeholders
• Deliver responsive technical and service support to customers and internal staff

Skills

Customer service orientation

Sales coordination

MS Word

MS Excel

Verbal & written communication

Organizational skills

Education

Bachelor’s or Diploma (Engineering preferred)

Tools

MS Word

MS Excel

Job description

We are seeking a Regional Customer Service Manager for our client in the design & engineering space expanding its footprint inSingapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you’ll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!

Responsibilities

• Champion a culture of safety by maintaining 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growth
• Build strong, trust-based relationships with both internal teams and external stakeholders
• Deliver responsive technical and service support to customers and internal staff

Requirements

• Degree or diplomarequired; degree preferred (especially in Engineering)
• 5-10 years of industrial sales/customer service experience
• Team player with strong customer service orientation
• Ability to work well in a fast-paced, startup environment
• Professional demeanor with customers and colleagues
• Self-motivated with good organizational skills
• Effective verbal and written communication
• Solid math skills for basic and advanced calculations
• Computer literacy in MS Word, Excel, email, and internet use
• Ability to quickly learn and use company systems

We regret to inform that onlyshortlisted candidates will be notified.