Strategic Enterprise Customer Success Lead

Argus Media; Singapore; Hybrid; SGD 100,000 - 140,000; Full time

Job summary

Argus Media is seeking a strategic Customer Success leader in Singapore to drive onboarding, adoption, and value delivery across high-value accounts. You will engage senior stakeholders, align Argus solutions with business priorities, and lead cross-functional collaboration to ensure retention, renewals, and expansion.

The role emphasizes data-driven insights, mentorship of CS teams, and collaboration with Sales, Product, Editorial, Marketing, and CS Leadership to shape strategy and improve

Qualifications

• Executive-level communication and strategic consultative engagement.
• Deep product and industry expertise across assigned portfolios.
• Advanced data analysis, insight synthesis, and strategic storytelling.
• Complex account lifecycle, renewal, and expansion planning.
• Strong stakeholder management and cross-functional influence.

Responsibilities

• Lead onboarding and adoption strategies for enterprise or complex accounts.
• Manage account health, retention, renewals, and expansion via predictive insights.
• Engage senior client stakeholders to align Argus solutions with long-term priorities.
• Represent customer voice to influence product, content, and service delivery.
• Execute Customer Success playbooks and drive best-practice improvements.
• Leverage automation and AI insights to identify risks and growth signals.
• Mentor Customer Success Managers and share best practices.
• Provide portfolio insights and strategic recommendations to CS leadership.

Skills

Executive-level comms

Strategic consultative engagement

Product & industry expertise

Advanced data analysis

Account lifecycle management

Stakeholder management

CRM platforms

AI-enabled reporting

Mentoring colleagues

Tools

CRM platforms

AI reporting tools

Job description

Argus Media is seeking a strategic Customer Success leader in Singapore to drive onboarding, adoption, and value delivery across high-value accounts. You will engage senior stakeholders, align Argus solutions with business priorities, and lead cross-functional collaboration to ensure retention, renewals, and expansion.

The role emphasizes data-driven insights, mentorship of CS teams, and collaboration with Sales, Product, Editorial, Marketing, and CS Leadership to shape strategy and improve