SD-WAN Network Operations Engineer (12h Rotating, Onsite)

PERSOL; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

PERSOL in Singapore is seeking an IT Network Operation Engineer to support and monitor our network infrastructure on a 12-hour rotating shift, full-time on-site.

You will handle incident management, first-level support, health checks, SD-WAN change requests across platforms, and liaise with vendors. The role emphasizes security and compliance, with clear communication to IT teams and end users.

Qualifications

• 1–2 years in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Experience or knowledge supporting SD-WAN environments and performing operational changes.
• Experience with enterprise wireless platforms is advantageous.
• Troubleshooting WLAN including APs, controllers, and cloud-managed WLAN.

Responsibilities

• Monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions.
• Provide first-level support and troubleshooting for incidents.
• Respond to and resolve IT incidents following procedures and escalation protocols.
• Document incidents and resolutions in the incident management system.
• Execute predefined SD-WAN service requests across multiple platforms.
• Perform daily health checks, log reviews, and system performance monitoring.
• Coordinate with specialist teams and vendors for issue resolution.
• Participate in maintenance activities and operational improvements.
• Maintain clear communications with IT teams, stakeholders, and end-users.

Skills

Monitoring

Technical Support

Incident Management

SD-WAN

Documentation

System Monitoring

Vendor coordination

Communication

Tools

Cisco Viptela

VMware VeloCloud

RansNet

Silver Peak

Fortinet

Job description

PERSOL in Singapore is seeking an IT Network Operation Engineer to support and monitor our network infrastructure on a 12-hour rotating shift, full-time on-site.

You will handle incident management, first-level support, health checks, SD-WAN change requests across platforms, and liaise with vendors. The role emphasizes security and compliance, with clear communication to IT teams and end users.