SD-WAN Network Engineer - Monitoring & Support

Singtel Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Singtel Group is seeking a Network Consultant in Singapore to monitor and support SD-WAN and IT infrastructure, delivering proactive diagnostics and incident management. The role emphasizes change management across SD-WAN platforms and ensuring reliable operations.

The ideal candidate has 1–2 years in IT infrastructure or technical support, certifications in networking or IT service management, and strong problem-solving and communication skills in English.

Qualifications

• Bachelor’s degree or poly diploma in IT/Networking preferred.
• 1–2 years of IT infra ops or technical support experience (LAN/WAN/Cloud).
• Industry certifications (ITIL, CCNA/CCNP, VMware, SD-WAN) advantageous.
• Strong problem-solving, security awareness, and reliability in network environments.
• Fluent English; strong written and verbal communication.

Responsibilities

• Monitor and support network infrastructure including SD-WAN, routers, switches, firewalls, and wireless solutions.
• Lead first-level troubleshooting and incident resolution per procedures.
• Document incidents and resolutions in the ticketing system.
• Coordinate SD-WAN changes across platforms (VMware VeloCloud, RansNet, Silver Peak, Fortinet).
• Perform daily health checks, log reviews, and ensure tasks meet SLAs.
• Communicate status updates to IT teams and stakeholders.
• Follow security and regulatory standards in daily operations.

Skills

Analytical thinking

Problem solving

Communication skills

Fluent in English

Education

Bachelor's degree in IT or Networking

Tools

ITIL

CCNA

CCNP

VMware

SD-WAN vendor certs

Job description

Singtel Group is seeking a Network Consultant in Singapore to monitor and support SD-WAN and IT infrastructure, delivering proactive diagnostics and incident management. The role emphasizes change management across SD-WAN platforms and ensuring reliable operations.

The ideal candidate has 1–2 years in IT infrastructure or technical support, certifications in networking or IT service management, and strong problem-solving and communication skills in English.