SD-WAN & Network Operations Engineer

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

JOBLINE RESOURCES PTE. LTD. is seeking an IT Infrastructure Operations professional in Singapore to monitor and support our network, including SD-WAN, routers, switches, and wireless solutions.

You will provide first-level troubleshooting, document incidents, and coordinate escalations per established procedures. Suitable candidates have 1–2 years in IT infrastructure or technical support, familiarity with SD-WAN platforms, and strong communication skills.

Qualifications

• Bachelor’s degree / Diploma in Information Technology, Networking, or a related field.
• 1–2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Experience with SD-WAN environments such as Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, Fortinet.
• Ability to perform operational changes, troubleshoot issues, and coordinate escalations when required.
• Experience with enterprise wireless platforms (Cisco, Aruba, Ruckus, Meraki).
• Relevant professional certifications in networking, systems, virtualization, cloud, or IT service management (e.g., ITIL, CCNA, CCNP, VMware, or SD-WAN vendor certifications) are advantageous.
• Strong analytical and problem-solving skills with a keen interest in information security and network reliability.
• Strong interpersonal and communication skills.

Responsibilities

• Proactively monitor and support network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless solutions.
• Provide first-level support and troubleshooting for detected issues.
• Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols.
• Accurately document incidents and resolutions within the incident management system.
• Execute predefined standard service requests and change requests across various SD-WAN platforms, including Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, Fortinet
• Perform daily health checks, log reviews, and system performance monitoring.
• Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
• Participate in maintenance activities and operational improvements.
• Maintain clear communication with internal IT teams, stakeholders, and end users.
• Provide timely updates on incident status and operational activities.
• Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Skills

Networking concepts

Incident management

ITIL awareness

Communication skills

Education

Bachelor’s degree / Diploma in IT or related field

Tools

Cisco Viptela

VMware VeloCloud

Fortinet

Aruba Wireless

Meraki

Job description

JOBLINE RESOURCES PTE. LTD. is seeking an IT Infrastructure Operations professional in Singapore to monitor and support our network, including SD-WAN, routers, switches, and wireless solutions.

You will provide first-level troubleshooting, document incidents, and coordinate escalations per established procedures. Suitable candidates have 1–2 years in IT infrastructure or technical support, familiarity with SD-WAN platforms, and strong communication skills.