SD-WAN & IT Operations Engineer

PERSOL; Singapore; On-site; SGD 56,000 - 84,000; Full time

Job summary

PERSOL is seeking a dedicated IT Operations Engineer to join our team in Singapore. You will monitor, support, and maintain SD-WAN solutions and IT infrastructure, ensuring high availability and rapid incident response.

The role requires hands-on experience with SD-WAN platforms, network devices, and wireless solutions, plus a proactive approach to maintenance, security, and service levels.

Qualifications

• Tertiary education in Information Technology, Networking, or related field.
• 1–2 years of experience in IT infrastructure operations or technical support.
• Experience with SD-WAN environments (Cisco Viptela, VMware VeloCloud, etc.).
• Experience with enterprise wireless platforms (Cisco, Aruba, Ruckus, Meraki).
• Certifications in networking or IT services are advantageous (ITIL, CCNA/CCNP, VMware, SD-WAN).
• Strong analytical and problem-solving skills; interest in security and reliability.

Responsibilities

• Monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions.
• Provide first-level support and troubleshooting for detected issues.
• Respond to and resolve IT incidents following procedures and escalation protocols.
• Execute standard service requests and change requests across SD-WAN platforms.
• Perform daily health checks, log reviews, and system performance monitoring.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
• Participate in maintenance activities and operational improvements.
• Maintain clear communication with IT teams, stakeholders, and end-users; provide timely updates.
• Follow company policies and regulatory standards to ensure security and compliance.

Skills

Problem solving

Analytical thinking

Communication

Teamwork

Education

Bachelor’s degree or Diploma in IT/ Networking

Tools

Cisco Viptela

VMware VeloCloud

RansNet

Silver Peak

Fortinet

Job description

PERSOL is seeking a dedicated IT Operations Engineer to join our team in Singapore. You will monitor, support, and maintain SD-WAN solutions and IT infrastructure, ensuring high availability and rapid incident response.

The role requires hands-on experience with SD-WAN platforms, network devices, and wireless solutions, plus a proactive approach to maintenance, security, and service levels.