Scientific Service Engineer

JDA WMS PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

JDA WMS Pte Ltd is seeking a Field Service Engineer to provide technical service, maintenance and support for advanced scientific instruments across research, manufacturing, and high-tech sectors. You will perform installation, calibration, preventive maintenance, and troubleshooting while traveling regionally to customer sites.

The role requires a diploma or degree in mechanical, electrical/electronics, mechatronics or instrumentation/controls, and at least 2 years of service experience with

Qualifications

• Diploma or degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls, or equivalent.
• At least 2 years of service experience; fresh graduates are welcome.
• Experience with scientific/analytical instruments (e.g., Particle Size Analyzers, XRF, Spectroscopy, ICP).
• Willingness to travel regionally and locally (own transport preferred).

Responsibilities

• Technical Service & Field Support: install, commission, calibrate, validate, preventive maintenance, troubleshoot and repair instruments.
• Travel to customer sites regionally and locally for service assignments.
• Prepare service quotations for repairs, PMs, spare parts and labor; identify maintenance contracts or upgrades.
• Maintain accurate service reports and documentation per quality standards and safety regulations.
• Liaise with global factories to resolve issues and deliver end-user training.

Skills

Technical service

Field support

Troubleshooting

Documentation

Education

Mechanical/Electrical

Instrumentation Controls

Job description

Role Summary

This role is responsible for providing technical service, maintenance, troubleshooting, and customer support for advanced scientific and analytical instruments across research, manufacturing, and high-tech industries.

Key Responsibilities

• Technical Service & Field Support: Perform installation, commissioning, calibration, validation, preventive maintenance, troubleshooting, and repairs for scientific analytical instruments.
• Regional Travel: Travel overseas and locally to customer sites across the region to conduct service assignments.
• Quotation & Commercial Support: Prepare service quotations for repairs, preventive maintenance, spare parts, and labor, while identifying service business opportunities (e.g., maintenance contracts, upgrades).
• Documentation & Compliance: Maintain accurate service reports and documentation in line with company/customer quality standards and safety regulations.
• Technical Liaison & Training: Liaise with global manufacturing factories to resolve complex technical issues and deliver operational training to end users, lab personnel, and distributors.

Requirements

• Diploma or Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls, or equivalent.
• At least 2 years of service experience; training is provided, and fresh graduates are welcome.
• Experience with scientific/analytical instruments (e.g., Particle Size Analyzers, XRF, Spectroscopy, ICP).
• Willingness to travel regionally and locally (having own transport is preferred).
• Strong troubleshooting skills, safe working habits, and clear service documentation abilities.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai EA License No: 23S1595 | EA Registration No: R25127838