Service Engineer

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

U3 INFOTECH PTE. LTD.

in Singapore seeks a field service engineer to deliver technical service execution and support for scientific and analytical instruments, engaging customers and coordinating escalations to ensure uptime and satisfaction. You will travel locally and internationally, document activities, maintain safety and quality standards, and contribute to process improvements while growing your technical skills.

Qualifications

• Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, or Instrumentation/Controls (or equivalent).
• Demonstrated troubleshooting skills applied to scientific/analytical instruments to resolve technical issues effectively.
• Customer orientation demonstrated by managing service delivery and communication to meet client expectations.
• Commitment to safe working habits and maintaining clear, accurate service documentation.
• Ability to plan and manage time proactively and work independently as required.
• Willingness to travel overseas and locally to support regional customers, with preference for own transport.
• For junior level: Minimum 2 years of relevant experience or fresh graduates with training provided
• For senior level: Minimum 4 years of relevant field service experience with proven ability to handle complex cases and customer escalations independently

Responsibilities

• Troubleshoot and resolve technical issues for scientific and analytical instruments to ensure effective service execution and customer satisfaction
• Engage with customers to understand their needs, provide timely updates, and maintain strong service relationships
• Coordinate with internal teams and accelerate complex cases to ensure prompt resolution and minimize downtime
• Document service activities clearly and maintain compliance with safety and operational standards
• Continuously develop technical skills and industry knowledge to enhance service capabilities and support innovation
• Support business and operational functions by providing technical insights and assisting in process improvements
• Drive operational excellence by adhering to best practices, safety protocols, and quality standards
• Travel locally and internationally to support regional customers and service requirements

Skills

Troubleshooting

Customer orientation

Time management

Independent work

Willing to travel

Education

Engineering degree

Tools

Particle Size Analyzers

X-ray Fluorescence (XRF)

ICP spectroscopy

Job description

Job Summary

This role involves delivering technical service execution and support for scientific and analytical instruments, engaging customers, coordinating escalations, ensuring compliance, and supporting business operations with a focus on continuous learning and operational excellence.

Responsibilities

• Troubleshoot and resolve technical issues for scientific and analytical instruments to ensure effective service execution and customer satisfaction
• Engage with customers to understand their needs, provide timely updates, and maintain strong service relationships
• Coordinate with internal teams and accelerate complex cases to ensure prompt resolution and minimize downtime
• Document service activities clearly and maintain compliance with safety and operational standards
• Continuously develop technical skills and industry knowledge to enhance service capabilities and support innovation
• Support business and operational functions by providing technical insights and assisting in process improvements
• Drive operational excellence by adhering to best practices, safety protocols, and quality standards
• Travel locally and internationally to support regional customers and service requirements

Required competencies and certifications

• Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, or Instrumentation/Controls (or equivalent)
• Demonstrated troubleshooting skills applied to scientific/analytical instruments to resolve technical issues effectively
• Customer orientation demonstrated by managing service delivery and communication to meet client expectations
• Commitment to safe working habits and maintaining clear, accurate service documentation
• Ability to plan and manage time proactively and work independently as required
• Willingness to travel overseas and locally to support regional customers, with preference for own transport
• For junior level: Minimum 2 years of relevant experience or fresh graduates with training provided
• For senior level: Minimum 4 years of relevant field service experience with proven ability to handle complex cases and customer escalations independently

Preferred competencies and qualifications

• Experience working with analytical/scientific instruments such as Particle Size Analyzers, X-ray Fluorescence (XRF), spectroscopy systems, and/or ICP spectrometers