Scientific Service Engineer

Horiba Instruments (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Horiba Instruments (S) Pte Ltd is a global leader in scientific instrumentation, seeking a Service Engineer to support advanced analytical instruments used in research, manufacturing, and high-tech industries.

You will travel regionally to install, calibrate, maintain, and repair instruments such as Particle Size Analyzers, XRF, spectroscopy, and ICP systems, while providing training and technical support to customers.

Qualifications

• Diploma or degree in a relevant engineering/instrumentation field.
• Minimum 2 years of service experience; fresh graduates welcome.
• Willingness to travel overseas; local travel required.
• Strong troubleshooting mindset and clear service documentation.
• Excellent planning and time management; proactive and able to work independently.
• Experience with analytical instruments such as Particle Size Analyzers, XRF, spectroscopy, and ICP.

Responsibilities

• Provide technical service and support for advanced analytical instruments at customer sites.
• Travel regionally for installation, commissioning, calibration and validation, preventive maintenance, and repairs.
• Ensure all service activities meet quality and safety standards.
• Prepare accurate quotations for repairs, maintenance, parts and labor.
• Record service reports and maintain technical documentation.
• Deliver end-user training and support to customers and distributors.
• Coordinate with global teams to resolve technical issues and implement corrective actions.
• Identify and develop service business opportunities like maintenance contracts and upgrades.

Skills

Troubleshooting

Customer‑focused

Independent worker

Time management

Proactive

Overseas travel

Instrument operation

Education

Diploma/degree in Mechanical/Electrical/Electronics/Mechatronics/Chemical Engineering/Instrumentation

Tools

Particle Size Analyzers

X-ray Fluorescence (XRF)

ICP spectrometers

Job description

About the role

Be part of the team for analytical and scientific instruments. As a Service Engineer in our Scientific Division, you will work hands‑on with advanced technologies used in research, manufacturing, and high‑tech industries. This role offers strong technical exposure, structured training, and regional career development, with opportunities for growth.

Key responsibilities

• Provide technical service and support for advanced scientific analytical instruments, including Particle Size Analyzers, XRF, Spectroscopy, ICP, and other analytical systems.

• Travel overseas to customer sites across the region as required to perform installation, commissioning, calibration and validation, technical support, preventive maintenance, troubleshooting, repair, customer training, and other service assignments for scientific analytical instruments.

• Ensure all service activities for scientific analytical instruments are performed in accordance with company or customer quality standards, safety procedures, and customer site regulations.

• Collaborate closely with internal Sales, Customer Service Administration, Regional Technical Experts, and Service Engineers to ensure seamless service delivery and maintain service excellence for scientific instrumentation.

• Prepare accurate and timely service quotations for repairs, preventive maintenance, spare parts, and labour related to scientific instruments in response to customer inquiries across the region.

• Record and maintain accurate service reports, maintenance records, and technical documentation in a timely manner following each scientific service activity.

• Communicate and liaise directly with overseas manufacturing factories and global technical support teams to resolve technical issues relating to scientific instruments and implement effective corrective actions.

• Conduct technical training for end users, including scientists, engineers, laboratory personnel, and distributors, to ensure the proper operation, maintenance, and optimal performance of scientific instruments.

• Provide professional technical service support while building and maintaining strong customer relationships by resolving complex technical service issues and delivering effective solutions for scientific instrumentation.

• Identify and develop service business opportunities, including preventive maintenance agreements, service contracts, instrument upgrades, and spare parts sales for scientific instruments, to support business growth and customer retention.

About you

• Diploma or Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls (or equivalent).

• At least 2 years of service experience (training provided; fresh graduates are welcome).

• Willing to travel overseas to support regional customers; local travel required (own transport preferred).

• Strong troubleshooting mindset, customer orientation, safe working habits, and clear service documentation.

• Excellent planning and time management; proactive and able to work independently as required.

• Good Attitude, Self-motivated, Proactive and able to work independently.

• Experience with analytical/scientific instruments such as Particle Size Analyzers, X-ray Fluorescence (XRF), spectroscopy systems, and/or ICP spectrometers.