Sales Support Manager

union air freight (singapore) pte. ltd.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

union air freight (singapore) pte. ltd. is seeking a qualified professional to oversee daily operations of the Sales Support department. You will lead a team of 6-7 staff, build key customer relationships, and coordinate with multiple departments to ensure customer satisfaction.

Ideal candidates will have at least 10 years of experience in sales or customer service within the freight forwarding industry, along with proven leadership skills. This role demands strong problem-solving and communication abilities to thrive in a dynamic environment.

Qualifications

• Minimum 10 years of experience in sales, sales support, or customer service role within the freight forwarding or logistics industry.
• Proven leadership and team management skills.
• Strong problem-solving, communication, and interpersonal skills.

Responsibilities

• Oversee daily operations of the Sales Support department.
• Build and maintain key customer relationships.
• Coordinate with other departments to meet customer requirements.

Skills

Leadership

Team Management

Problem-solving

Communication

Interpersonal Skills

Market Intelligence

Job description

Working hours: Monday to Friday, 9am-6pm

Responsibilities

• Oversee daily operations of the Sales Support department, leading a team of 6-7 staff
• Build and maintain key customer relationships and gather market intelligence
• Coordinate with Customer Service, Operations and Finance departments to ensure customer requirements are met
• Develop and maintain relationships with overseas agents
• Collaborate closely with Management to identify and pursue opportunities for market expansion and growth
• Contribute ideas on process improvements and implementation of related improvements

Requirements

• Minimum 10 years of experience in sales, sales support or customer service role within the freight forwarding or logistics industry
• Proven leadership and team management skills
• Strong problem-solving, communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously