Executive / Senior Executive, Sales Operation Support

LOGISTEED Singapore Pte. Ltd.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

LOGISTEED Singapore Pte. Ltd. is seeking a Sales Support professional in Singapore to identify customer needs and growth opportunities within the logistics sector.

You will prepare quotations, proposals and tenders in line with SOPs and assist Outdoor Sales and Key Account Managers in managing accounts. Responsibilities include onboarding of new accounts, ensuring clear post-sales communications, updating CRM records, and maintaining accurate CargoWise rate data.

Qualifications

• 2–4 years in sales support within logistics or freight.
• Strong communication and interpersonal skills.
• Knowledge of freight forwarding processes and regulations.
• Organised with attention to detail.
• Proactive, able to work in a fast-paced environment.
• CargoWise experience is highly preferred.

Responsibilities

• Identify customer needs and opportunities to support revenue growth.
• Prepare quotations, proposals, RFQs, tenders and related documents per SOPs.
• Support Outdoor Sales and Key Account Managers in account management.
• Coordinate onboarding and handover of accounts to relevant departments.
• Ensure post-sales activities and service commitments are communicated and implemented.
• Maintain CRM and update rates in CargoWise.
• Collaborate with departments to ensure proper handling of all matters.

Skills

Communication

Interpersonal skills

Client relations

CRM proficiency

Attention to detail

Problem solving

CargoWise

Tools

CargoWise

Job description

Job Description:

• Identify customer needs and business opportunities to support revenue growth.

• Prepare and maintain quotations, proposals, RFQs, tenders and other related documentation in accordance with Company SOPs.

• Support Outdoor Sales and Key Account Managers in the implementation, execution and management of new and existing customer accounts.

• Coordinate the onboarding and handover of accounts to relevant departments, and ensuring all post-sales activities and service commitments are properly communicated and implemented.

• Support Network related rate requests and work towards providing the optimum cost

• Build a strong client relationship and manage a portfolio of existing and potential customers

• Coordinate with different departments and act as the customer’s point of contact to ensure all matters are handled appropriately.

• Identify and reduce all business and financial risks through effective implementation and monitoring of controls.

• Ensure compliance with internal controls, audit requirements, and customer data confidentiality standards.

• Ensure CRM is accurately updated in a timely manner and maintain proper updating of rates in CargoWise (operating system).
  

Job Requirements:

• At least 2 - 4 years of experience in sales support in logistics / freight industry or similar roles

• Strong communication and interpersonal skills, and ability to build positive relationship with all stakeholders

• Proven knowledge of freight forwarding processes and industry jargons and regulations

• Organised with an attention to detail

• Proactive and a problem-solving mindset, with ability to work in a fast-paced environment

• Prior hands-on experience using CargoWise is highly preferred / a strong advantage.