Sales Support Executive

ALPS LOGISTICS (S) PTE LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ALPS LOGISTICS (S) PTE LTD in Singapore is seeking a Sales Support Executive to coordinate communications with customers, group companies, overseas offices and internal teams.

You will prepare quotations, manage sales activities in internal systems, maintain customer data, track orders, and assist with invoicing and reporting to management. This role emphasizes accurate data handling and proactive process improvements.

Qualifications

• 1–3 years of experience in forwarding, freight forwarding, logistics coordination or import/export.
• Conversational level of English for internal communication.
• Basic proficiency in Microsoft Office, especially Excel.

Responsibilities

• Coordinate communication with customers, group companies, overseas offices and internal departments.
• Prepare quotations, process customer requests, and manage sales activities in internal systems.
• Maintain customer databases and sales records for CRM.
• Coordinate with customers and overseas offices on forwarding and export/import shipments.
• Track sales activity and prepare reports for management.
• Prepare and manage internal documents, contracts and reports with the legal department.
• Coordinate with operations, warehouse and finance after order confirmation.
• Monitor progress and support process improvement initiatives.
• Provide invoicing and credit management support and follow up on outstanding payments.

Skills

Customer communication

Sales coordination

Data management

Internal coordination

Tools

Microsoft Office

Job description

Job Responsibilities of Sales Support Executive:

• Manage and coordinate communication with customers, group companies, overseas offices, and internal departments, including meeting arrangements, information sharing, emails, and business discussions.

• Prepare quotations, process customer requests, and register/manage sales activities and customer information in internal systems.

• Maintain and update customer databases and sales records to ensure data accuracy and effective customer relationship management.

• Coordinate with customers, overseas offices, agents, and related stakeholders regarding forwarding and import/export shipment arrangements.

• Support sales activity tracking, prepare sales reports, and assist with reporting to management.

• Prepare and manage internal application documents, contracts, and various reports, and coordinate with the legal department.

• Coordinate with internal departments such as operations, warehouse, and finance to manage internal handover and execution instructions after order confirmation.

• Monitor business progress, elevate issues as necessary, and support business process improvement initiatives.

• Provide support for invoicing and credit management, monitor accounts receivable, track payment status, and follow up on outstanding payments.

Requirements

• Minimum 1-3 years of experience in forwarding, freight forwarding, logistics coordination, or import/export trade operations.
• Conversational level of English to communicate internally.
• Basic proficiency in Microsoft Office (especially Excel).