Sales Support Executive

RHENUS LOGISTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RHENUS LOGISTICS PTE. LTD. is seeking a pricing and sales support specialist to check tariffs, coordinate with Local Pricing and overseas offices, and prepare timely quotations for Sales and customers.

You will follow up on quotations, provide feedback to Pricing/Procurement, prepare cost summaries, hand over to Operations, and use the Ticketing System and Tariff Tools to resolve discrepancies and support shipment activation, driving value across regional teams.

Qualifications

• Ter tiary education in Business, Supply Chain Management, Logistics or equivalent.
• 3–5 years' experience in freight forwarding or related fields.
• Experience coordinating with overseas offices/agents for shipment activation.

Responsibilities

• Check tariffs and coordinate with pricing/procurement to obtain rates.
• Prepare quotations and ensure timely submission to Sales/customers.
• Follow up on quotations with customers and Sales in the Ticketing System.
• Provide feedback from customers to Pricing/Procurement.
• Prepare cost summaries and hand over to Operations.
• Assist Sales or coordinate with Operations on customer reports.
• Handle escalations on discrepancies between invoices and cost summaries.
• Utilise Ticketing System and Tariff Tools to support operations.
• Perform other ad hoc tasks as assigned.

Skills

Pricing coordination

Communication skills

Customer service

Team player

Education

Diploma/Degree in Business, Supply Chain or Logistics

Tools

Ticketing System

Tariff Tools

Job description

Job Description

• Check tariffs and/or coordinate with Local Pricing, Procurement, overseas offices and agents to obtain relevant rates;
• Prepare quotations based on instructions provided by Sales and ensure timely submission to Sales/customers;
• Follow up on quotations with existing customers or Sales for new customers to obtain indication or feedback, and manage the process in the Ticketing System;
• Provide the Pricing/Procurement team with detailed feedback from customers;
• Prepare Job Instruction Forms, Customer SOPs and cost summaries, and hand over to Operations;
• Assist Sales or coordinate with Operations staff to update customer reports when required;
• Handle escalations from Operations regarding discrepancies between actual overseas invoices and cost summaries;
• Handle escalations from Operations on commercial items covered in the quotation;
• Utilise software solutions such as the Ticketing System, Tariff and Rate Tools;
• Perform other ad hoc tasks as assigned.

Requirements

• Tertiary education in Business, Supply Chain Management, Logistics or equivalent;
• Minimum 3-5 years' experience in the freight forwarding business or related fields;
• Prior regional exposure, with experience in handling local tenders, spot quotations, and liaising with overseas offices/agents for shipment activation;
• Strong verbal and written communication skills;
• Good team player;
• Possess a positive and customer-oriented mindset.