Sales Support Executive

HOYA Vision Care; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

HOYA Vision Care in Singapore is seeking a skilled Sales Operations-Driven professional to support sales processes, manage contracts and payout validations, and provide timely data-driven insights.

The role emphasizes cross-functional collaboration with Sales, Finance, Operations and IT, ensuring accurate data and robust GP performance. A Bachelor's degree and at least 2 years in related roles are preferred.

Qualifications

• Bachelor's degree or higher in a relevant field and strong interest in sales operations.
• Minimum 2 years' experience in sales support, operations, or commercial administration.
• Excellent data accuracy and attention to detail in handling contracts and reports.
• Proven ability to work with cross-functional teams including Sales, Finance and IT.

Responsibilities

• Provide comprehensive sales operations and internal support to ensure smooth and efficient sales processes.
• Manage contract control, approval processes, and payout validation, ensuring GP performance.
• Support sales process and system improvement initiatives and adoption of business systems.
• Maintain accurate sales data and records for data integrity and operations.
• Provide timely sales reports, analyses and insights for management decisions.
• Act as coordination point between Sales, Finance, Operations and IT on sales matters.
• Identify opportunities for process improvement and better sales controls.
• Provide essential operational and administrative support to the sales team.

Skills

Sales operations

Data analysis

Contract management

Payout validation

CRM/ERP proficiency

Cross-functional collaboration

Attention to detail

Time management

Microsoft Excel

Communication skills

Education

Bachelor's degree or higher

Tools

CRM software

ERP software

Job description

The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:

Key Responsibilities

• Provide comprehensive sales operations and internal support to ensure smooth and efficient sales processes.

• Manage contract control, approval processes, and payout validation, ensuring compliance and maintain healthy Gross Profit (GP) performance.

• Support sales process and system improvement initiatives, including implementation, enhancement, and adoption of business systems.

• Maintain accurate sales data and records to ensure data integrity and effective sales operations.

• Provide timely and accurate sales reports, analysis, and business insights to support management decision-making and sales performance monitoring.

• Act as a key internal coordination point between Sales, Finance, Operations, IT, and other stakeholders on sales-related matters.

• Identify and implement opportunities for process improvement, operational efficiency, and better sales controls.

• Provide essential operational and administrative support to the sales team to facilitate effective business execution.

• Education: Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Administration, Finance, Accounting, Management, Sales, Operations, or equivalent.

• Experience: At least 2 Year(s) of working experience in sales support, sales operations, business operations, commercial administration, reporting, or a related field is preferred.

Qualifications

• Knowledge and Hard Skills:

  • Strong interest in sales operations, business processes, commercial administration, and data management.

  • Good understanding of sales processes, preferably within a commercial, distribution, retail, or related business environment.

  • Strong analytical and problem-solving skills with the ability to interpret data and identify trends, discrepancies, and business opportunities.

  • Excellent attention to detail with a high level of accuracy in handling contracts, sales data, reports, and commercial information.

  • Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.

  • Good communication and interpersonal skills, with the ability to work effectively with Sales, Finance, Operations, IT, and other internal stakeholders.

  • Strong coordination and follow-up skills, with the ability to drive tasks through to completion.

  • Proactive, responsible, and self-motivated with a strong sense of ownership.

  • Able to handle confidential and commercially sensitive information with professionalism and discretion.

  • Able to work independently while also contributing effectively as part of a cross-functional team.

  • Comfortable working in a fast-paced environment and able to handle changing priorities with tact and professionalism.

  • Strong proficiency in Microsoft Office, particularly Microsoft Excel, including data analysis, reporting, reconciliation, and presentation of information.

  • Experience with CRM, ERP, sales management, or other business systems is an advantage.

  • Knowledge of sales processes, contract management, commercial controls, payout validation, and Gross Profit (GP) management is preferred.

  • Required language(s): English. Additional languages are an advantage depending on business requirements.