Sales Support Executive

HOYA Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

HOYA Group is seeking a Sales Operations Specialist to provide comprehensive sales support and ensure efficient processes across the organization. You will manage contract controls, payout validation, and maintain data integrity while delivering timely reports and insights.

You will collaborate with Sales, Finance, Operations, IT and other stakeholders, driving process improvements and ensuring GP performance. A strong sense of ownership and proficiency in Excel and CRM/ERP systems are essential.

Qualifications

• Bachelor’s degree or higher in a relevant field (Business Administration, Finance, Operations, or similar).
• 2+ years’ experience in sales support, sales operations, or commercial administration preferred.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.

Responsibilities

• Provide comprehensive sales operations and internal support to ensure smooth sales processes.
• Manage contract control, approval processes, and payout validation, ensuring compliance and maintain healthy GP performance.
• Support sales process and system improvement initiatives, including implementation, enhancement, and adoption of business systems.
• Maintain accurate sales data and records to ensure data integrity and effective sales operations.
• Provide timely and accurate sales reports, analysis, and business insights to support management decision-making.
• Act as a key internal coordination point between Sales, Finance, Operations, IT, and other stakeholders on sales-related matters.

Skills

Sales operations

Contract management

Data analysis

Excel proficiency

CRM systems

Cross-functional collaboration

Attention to detail

Communication skills

Education

Bachelor's Degree or higher in Business Administration / Finance / Operations

Tools

CRM systems

ERP systems

Microsoft Excel

Job description

The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:

Key Responsibilities

• Provide comprehensive sales operations and internal support to ensure smooth and efficient sales processes.

• Manage contract control, approval processes, and payout validation, ensuring compliance and maintain healthy Gross Profit (GP) performance.

• Support sales process and system improvement initiatives, including implementation, enhancement, and adoption of business systems.

• Maintain accurate sales data and records to ensure data integrity and effective sales operations.

• Provide timely and accurate sales reports, analysis, and business insights to support management decision-making and sales performance monitoring.

• Act as a key internal coordination point between Sales, Finance, Operations, IT, and other stakeholders on sales-related matters.

• Identify and implement opportunities for process improvement, operational efficiency, and better sales controls.

• Provide essential operational and administrative support to the sales team to facilitate effective business execution.

• Education: Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Administration, Finance, Accounting, Management, Sales, Operations, or equivalent.

• Experience: At least 2 Year(s) of working experience in sales support, sales operations, business operations, commercial administration, reporting, or a related field is preferred.

Qualifications

• Knowledge and Hard Skills:

  • Strong interest in sales operations, business processes, commercial administration, and data management.

  • Good understanding of sales processes, preferably within a commercial, distribution, retail, or related business environment.

  • Strong analytical and problem-solving skills with the ability to interpret data and identify trends, discrepancies, and business opportunities.

  • Excellent attention to detail with a high level of accuracy in handling contracts, sales data, reports, and commercial information.

  • Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.

  • Good communication and interpersonal skills, with the ability to work effectively with Sales, Finance, Operations, IT, and other internal stakeholders.

  • Strong coordination and follow-up skills, with the ability to drive tasks through to completion.

  • Proactive, responsible, and self-motivated with a strong sense of ownership.

  • Able to handle confidential and commercially sensitive information with professionalism and discretion.

  • Able to work independently while also contributing effectively as part of a cross-functional team.

  • Comfortable working in a fast-paced environment and able to handle changing priorities with tact and professionalism.

  • Strong proficiency in Microsoft Office, particularly Microsoft Excel, including data analysis, reporting, reconciliation, and presentation of information.

  • Experience with CRM, ERP, sales management, or other business systems is an advantage.

  • Knowledge of sales processes, contract management, commercial controls, payout validation, and Gross Profit (GP) management is preferred.

  • Required language(s): English. Additional languages are an advantage depending on business requirements.