Sales Support Executive

Hoya Vision Care; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

HOYA Vision Care is seeking a proactive Sales Operations Support professional to streamline sales processes and safeguard gross profit. You will manage contracts, payouts, data integrity, and reporting while collaborating with Sales, Finance, Operations, and IT.

The role requires a Bachelor’s degree with 2+ years in sales support or operations, strong Excel and data skills, and experience with CRM/ERP systems. Ability to work cross-functionally in a fast-paced environment is essential.

Qualifications

• Bachelor's degree or higher in business-related field.
• At least 2 years in sales support or sales ops.
• Strong data management and analytical skills.
• Excellent MS Excel and reporting abilities.
• Experience with CRM/ERP systems is a plus.
• Ability to work cross-functionally and maintain confidentiality.

Responsibilities

• Provide sales operations and internal support to ensure smooth processes.
• Manage contract control, approvals, and payout validation to protect GP.
• Support system improvements and adoption of business systems.
• Maintain accurate sales data and records.
• Provide timely sales reports, analysis, and insights for management.
• Coordinate with Sales, Finance, Operations, IT, and others on sales matters.
• Identify opportunities for process improvements and better controls.
• Provide operational and administrative support to the sales team.

Skills

Sales operations

Data analysis

Contract management

Payout validation

Cross-functional coordination

Microsoft Excel

CRM/ERP systems

Education

Bachelor's Degree

Tools

Microsoft Excel

CRM systems

ERP systems

Job description

The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:

Key Responsibilities

• Provide comprehensive sales operations and internal support to ensure smooth and efficient sales processes.
• Manage contract control, approval processes, and payout validation, ensuring compliance and maintain healthy Gross Profit (GP) performance.
• Support sales process and system improvement initiatives, including implementation, enhancement, and adoption of business systems.
• Maintain accurate sales data and records to ensure data integrity and effective sales operations.
• Provide timely and accurate sales reports, analysis, and business insights to support management decision-making and sales performance monitoring.
• Act as a key internal coordination point between Sales, Finance, Operations, IT, and other stakeholders on sales-related matters.
• Identify and implement opportunities for process improvement, operational efficiency, and better sales controls.
• Provide essential operational and administrative support to the sales team to facilitate effective business execution.
• Education: Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Administration, Finance, Accounting, Management, Sales, Operations, or equivalent.
• Experience: At least 2 Year(s) of working experience in sales support, sales operations, business operations, commercial administration, reporting, or a related field is preferred.

Qualifications

• Knowledge and Hard Skills:- Strong interest in sales operations, business processes, commercial administration, and data management.
• Good understanding of sales processes, preferably within a commercial, distribution, retail, or related business environment.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends, discrepancies, and business opportunities.
• Excellent attention to detail with a high level of accuracy in handling contracts, sales data, reports, and commercial information.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Good communication and interpersonal skills, with the ability to work effectively with Sales, Finance, Operations, IT, and other internal stakeholders.
• Strong coordination and follow-up skills, with the ability to drive tasks through to completion.
• Proactive, responsible, and self-motivated with a strong sense of ownership.
• Able to handle confidential and commercially sensitive information with professionalism and discretion.
• Able to work independently while also contributing effectively as part of a cross-functional team.
• Comfortable working in a fast-paced environment and able to handle changing priorities with tact and professionalism.
• Strong proficiency in Microsoft Office, particularly Microsoft Excel, including data analysis, reporting, reconciliation, and presentation of information.
• Experience with CRM, ERP, sales management, or other business systems is an advantage.
• Knowledge of sales processes, contract management, commercial controls, payout validation, and Gross Profit (GP) management is preferred.
• Required language(s): English. Additional languages are an advantage depending on business requirements.