Sales Support Admin | Central | Telecommunications - 3972

The Supreme HR Advisory Pte. Ltd.; Singapore; Sur place; SGD 25 000 - 30 000; Plein temps

Résumé du poste

The Supreme HR Advisory Pte. Ltd. is seeking a Sales Admin Support to manage renewal communications, update CRM records, and process customer documents for Telco clients from our Tiong Bahru office in Singapore.

You will contact existing customers, advise on renewal options, and coordinate with the sales team to meet targets while maintaining accurate records and timely communications. Working hours include Monday to Friday, 8.45am–6pm, with alternate Saturday shifts to 1.15pm, offering a

Qualifications

• Minimum 1 year in inside sales, tele-sales or customer service.
• Experience in telecommunications is an advantage but not mandatory.
• Proficient in MS Office and using online portals.

Responsabilités

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on renewal options and build relationships through professional communication.
• Promote suitable Telco plans and hardware refresh opportunities.
• Achieve individual renewal and sales targets.
• Communicate with customers via telephone and email.
• Process customer acceptance forms and ensure documentation is complete.

Connaissances

Inside sales

Customer service

Tele-sales

Communication

Outils

CRM systems

Microsoft Office

Description du poste

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission

Location: Tiong Bahru

Working Hours: Monday - Friday / 8.45am to 6pm

Alternate Saturday / 8.45am to 1.15pm

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer serviceor a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.