[0580] Admin Assistant [Sales Support] - $2.7k + Comm

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a full-time Inside Sales representative.

You will contact Telco customers whose contracts are nearing expiry, advise on renewal options, and maintain strong relationships to ensure timely renewals. You will handle inquiries via telephone and email, process renewal documents, and collaborate with the Business Manager and support teams to ensure smooth order processing and successful upsell opportunities.

Qualifications

• Minimum 1 year of working experience in inside sales, tele-sales, customer service or related field.
• Experience in telecommunications is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.

Responsibilities

• Contact Telco customers whose contracts are expiring.
• Advise customers on renewal options and build relationships.
• Recommend suitable Telco plans based on business needs and upsell opportunities.
• Communicate with customers via telephone and email; handle renewal reminders and quotations.

Skills

Inside sales

Tele-sales

Customer service

MS Office

Tools

CRM software

Email tools

Job description

Salary: $ 2200 - $ 2700 + Commission
Address: 1Lower Delta Rd [ 3 Bus stop from Tiong Bahru MRT ]
Working Hours:

Monday - Friday / 8.45am to 6pm
Alternate Saturday / 8.45am to 1.15pm

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer serviceor a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.
  

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.
  

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.
  

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.