[0580] Sales & Admin Support - $2.7k + Comm

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Benefits offered by this job

Commission

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an inside sales professional in Singapore to engage Telco customers, manage renewals, and promote connectivity plans. The role emphasizes proactive communication, CRM usage, and achieving renewal targets.

You will handle inquiries, prepare quotations, and coordinate with customers to secure timely contract renewals while building lasting relationships. Salary includes commission and a clear path for performance rewards.

Qualifications

• 1+ years’ experience in inside sales, tele-sales or customer service.
• Experience in telecommunications is an advantage.
• Basic computer proficiency with MS Office and email.
• Willingness to learn and use online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

• Contact existing Telco customers whose contracts are approaching expiry and advise on renewal options.
• Promote Telco connectivity plans based on customers' business needs and suggest upgrades where appropriate.
• Build and maintain strong customer relationships through professional and friendly communication; follow up for timely renewals.
• Recommend suitable Telco connectivity plans based on business needs.
• Promote hardware refresh opportunities and upgrade customers to higher-value plans.
• Prepare and process customer acceptance forms and supporting documentation.
• Monitor application status and update internal sales tracking system.
• Work with Business Manager and Telco support teams to ensure smooth order processing.

Skills

Inside sales

Tele-sales

Customer service

Learning agility

Tools

CRM systems

Microsoft Office

Email

Job description

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer serviceor a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.

Salary: $ 2200 - $ 2700 + Commission

Address: Lower Delta Rd [ 3 Bus stop from Tiong Bahru MRT ]

Working Hours:

Monday - Friday / 8.45am to 6pm
Alternate Saturday / 8.45am to 1.15pm