Sales Operations Management Coordinator

Serta International Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Serta International Pte Ltd is seeking a responsible Co-Ordinator to support daily sales administration and operations coordination in Singapore. The role focuses on ensuring smooth order processing, timely deliveries, and accurate documentation.

You will work closely with customers and internal teams to maintain records, monitor orders, and handle inquiries with a professional approach. A Diploma or equivalent is preferred, along with proficiency in MS Office.

Qualifications

• Minimum GCE 'N' / 'O' Level, NITEC, Diploma, or equivalent qualification.
• Preferably with experience in sales support, operations coordination, administration, or customer service.
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.
• Organized, responsible, and able to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Prepare quotes, sales orders, invoices, delivery orders, and related documents accurately and promptly.
• Coordinate with customers on order processing, delivery schedules, product inquiries, and follow‑ups.
• Monitor and track sales orders, deliveries, and outstanding issues to ensure timely completion.
• Liaise with internal departments (operations, warehouse, procurement, finance) to ensure smooth workflow and customer satisfaction.
• Maintain/update customer records, sales reports, and inventory data in the system.
• Conduct quality and quantity checks for incoming/outgoing goods.
• Assist in stock counts and inventory audits.
• Communicate professionally with customers regarding products, orders, and delivery arrangements.
• Provide general administrative and operational support as needed by management.

Skills

Microsoft Office

Communication

Multitasking

Education

Diploma or equivalent

Job description

About the role

We are seeking a responsible and detail-oriented Co-Ordinator to support daily operational and sales administration activities. The candidate will play a key role in ensuring smooth coordination between customers and internal departments to facilitate efficient order processing and delivery operations.

Key responsibilities

• Prepare sales quotations, sales orders, invoices, delivery orders, and related documentation accurately and promptly.
• Coordinate with customers regarding order processing, delivery schedules, product enquiries, and follow-up matters.
• Monitor and track sales orders, pending deliveries, and outstanding issues to ensure timely completion.
• Liaise closely with internal departments including operations, warehouse, procurement, and finance to ensure smooth workflow and customer satisfaction.
• Maintain and update customer records, sales reports, inventory records, and other operational data within the system.
• Conduct quality and quantity checks for incoming and outgoing goods.
• Assist in stock counts and inventory audits.
• Communicate professionally with customers regarding products, orders, and delivery arrangements.
• Provide general administrative and operational support as assigned by management.

About you

• Minimum GCE 'N' / 'O' Level, NITEC, Diploma, or equivalent qualification.
• Preferably with experience in sales support, operations coordination, administration, or customer service.
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.
• Organized, responsible, and able to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.

About us

Serta International Pte Ltd is a leading provider of high-quality mattresses and sleep solutions. With a strong reputation for innovation and customer satisfaction, we are committed to helping our customers achieve a better night's sleep. Our team of dedicated professionals work tirelessly to deliver exceptional products and services, and we are proud to be a trusted brand in the retail and consumer products industry.