SALES OPERATIONS & CRM LEAD

efficient networks international (singapore) pte. ltd.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

efficient networks international (singapore) pte. ltd. is seeking a proactive Sales Operations & CRM Lead to steer the sales support team, coordinate daily activities, and oversee the company’s CRM system.

You will track leads and opportunities, support lead generation and account management, prepare quotations and POs, and produce sales reports for stakeholders. A diploma or degree in business or marketing and 3–5 years in sales operations are required; CRM experience

Qualifications

• Diploma or Degree in Business Administration, Marketing or a related field.
• Minimum 3-5 years of relevant sales operations or coordination experience.
• Previous team leadership or supervisory experience is preferred.
• Hands-on CRM experience (Salesforce, HubSpot, Microsoft Dynamics or similar) is required.
• Proficient in Microsoft Excel; PowerPoint skills are an advantage.
• Strong communication, leadership and coordination skills.
• Construction or engineering industry experience will be an advantage.

Responsibilities

• Lead and coordinate the sales operations and support team.
• Work closely with the Sales Manager to monitor sales activities and follow-up actions.
• Manage and maintain the Company's CRM system and customer database.
• Track sales leads, customer enquiries, quotations and business opportunities.
• Support lead generation, client engagement and account management.
• Coordinate quotation preparation, purchase orders (POs) and claims submissions.
• Prepare sales reports and updates for internal and external stakeholders.
• Coordinate with internal departments to ensure smooth sales operations.

Skills

Leadership

Communication

Coordination

Education

Diploma or Degree in Business Administration, Marketing or a related field

Tools

Salesforce

HubSpot

Microsoft Dynamics

Microsoft Excel

PowerPoint

Job description

We are looking for a proactive and experienced SalesOperations & CRM Lead to lead our sales support team, coordinate dailysales activities and oversee the Company's CRM system.

Key Responsibilities

• Lead and coordinate the sales operations and support team.
• Work closely with the Sales Manager to monitor sales activities and follow-up actions.
• Manage and maintain the Company's CRM system and customer database.
• Track sales leads, customer enquiries, quotations and business opportunities.
• Support lead generation, client engagement and account management.
• Coordinate quotation preparation, purchase orders (POs) and claims submissions.
• Prepare sales reports and updates for internal and external stakeholders.
• Coordinate with internal departments to ensure smooth sales operations.

Requirements

• Diploma or Degree in Business Administration, Marketing or a related field.
• Minimum 3-5 years of relevant sales operations or coordination experience.
• Previous team leadership or supervisory experience is preferred.
• Hands-on CRM experience (Salesforce, HubSpot, Microsoft Dynamics or similar) is required.
• Proficient in Microsoft Excel; PowerPoint skills are an advantage.
• Strong communication, leadership and coordination skills.
• Construction or engineering industry experience will be an advantage.