SALES OPERATIONS & CRM LEAD

Efficient Networks International (S) Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Efficient Networks International (S) Pte Ltd is seeking a proactive Sales Operations & CRM Lead to steer the sales support team in coordinating daily activities and overseeing the CRM system.

You will work closely with the Sales Manager to monitor sales activities, manage leads and opportunities, and prepare reports for stakeholders. The role requires hands-on CRM experience and strong leadership to drive efficient sales operations.

Qualifications

• Diploma or degree in business admin, marketing or related field.
• 3–5 years in sales operations or coordination.
• Experience leading or supervising a team.
• Hands-on CRM experience with Salesforce, HubSpot, MS Dynamics or similar.
• Proficient in Microsoft Excel; PowerPoint is a plus.
• Construction or engineering industry experience is advantageous.

Responsibilities

• Lead and coordinate the sales operations and support team.
• Work closely with the Sales Manager to monitor sales activities and follow-up actions.
• Manage and maintain the Company's CRM system and customer database.
• Track sales leads, customer enquiries, quotations and business opportunities.
• Support lead generation, client engagement and account management.
• Coordinate quotation preparation, purchase orders (POs) and claims submissions.
• Prepare sales reports and updates for internal and external stakeholders.
• Coordinate with internal departments to ensure smooth sales operations.

Skills

Team leadership

Communication

Coordination

Education

Diploma or Degree in Business Administration or Marketing

Tools

CRM systems (Salesforce, HubSpot, MS Dynamics)

Microsoft Excel

PowerPoint

Job description

We are looking for a proactive and experienced SalesOperations & CRM Lead to lead our sales support team, coordinate dailysales activities and oversee the Company's CRM system.

Key Responsibilities

• Lead and coordinate the sales operations and support team.
• Work closely with the Sales Manager to monitor sales activities and follow-up actions.
• Manage and maintain the Company's CRM system and customer database.
• Track sales leads, customer enquiries, quotations and business opportunities.
• Support lead generation, client engagement and account management.
• Coordinate quotation preparation, purchase orders (POs) and claims submissions.
• Prepare sales reports and updates for internal and external stakeholders.
• Coordinate with internal departments to ensure smooth sales operations.

Requirements

• Diploma or Degree in Business Administration, Marketing or a related field.
• Minimum 3-5 years of relevant sales operations or coordination experience.
• Previous team leadership or supervisory experience is preferred.
• Hands-on CRM experience (Salesforce, HubSpot, Microsoft Dynamics or similar) is required.
• Proficient in Microsoft Excel; PowerPoint skills are an advantage.
• Strong communication, leadership and coordination skills.
• Construction or engineering industry experience will be an advantage.