Sales Operations Coordinator [Chemical/ BC365]

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd in Singapore seeks a Sales Operations Executive to support daily sales activities, from quotation to delivery. You will ensure BC365 records are accurate and collaborate with internal teams on Singapore and Vietnam orders.

The role requires 1–5 years in sales operations or shipment coordination, with strong Excel and Word skills and familiarity with BC365 or similar ERP systems.

Qualifications

• Diploma in related field or equivalent experience.
• 1–5 years in sales operations, order processing or shipment coordination.
• Proficient with Excel and Word; BC365 or similar ERP is a plus.
• Familiarity with import/export documentation and international shipments is advantageous.

Responsibilities

• Prepare sales quotations and Proforma Invoices using approved prices and terms.
• Create and maintain Sales Orders in BC365, including shipments to Vietnam and Singapore.
• Verify customer purchase orders against quotations; resolve discrepancies with Sales.
• Maintain customer details, quotation history and order records; follow up on confirmations.

Skills

Sales operations

Order processing

Customer service

Education

Diploma in Business Administration

Diploma in Logistics

Diploma in Supply Chain Management

Tools

BC365

Excel

Word

Job description

5 days, 8 am- 5 pm

Salary: Basic $2500-$3500

Address: 26 Gul Cres, Singapore 629532 (Gul Circle)

Company industry: Agrochemical manufacturer

Job Purpose:

Support daily sales operations from quotation and order processing through shipment and customer follow-up. Ensure accurate sales documentation, timely order fulfilment and reliable BC365 records, working closely with internal teams on Singapore and Vietnam orders and other assigned markets.

Key Responsibilities:

Sales administration and order processing

• Prepare sales quotations when required and issue Proforma Invoices upon customer confirmation, using approved prices and terms.

• Create and maintain Sales Orders in BC365, including direct shipments to Vietnam and shipments from Singapore to Ho Chi Minh City.

• Check customer purchase orders against quotations for product specifications, packaging, quantities, prices, payment terms and delivery requirements; resolve discrepancies with Sales.

• Maintain customer details, quotation history, order confirmations and sales records; follow up on outstanding customer confirmations and order requirements.

Shipment and customer coordination

• Coordinate order readiness, delivery schedules, freight bookings and container trucking with Production, Warehouse, forwarders and transporters.

• Prepare or coordinate commercial invoices, packing lists and other shipping documents; liaise with Regulatory on supporting product documents where required.

• Review shipping documents and coordinate customs and delivery requirements for customer orders, including direct-to-Vietnam shipments.

• Track ETD, ETA and delivery status; update customers and Sales team on progress, delays and documentation issues, and elevate exceptions promptly.

• Record customer delivery issues and claims, coordinate follow-up with the relevant teams and track agreed corrective actions.

Stock visibility and sales reporting

• Use BC365 to check stock balances, availability, approved unit prices and transaction details for quotations and order fulfilment.

• Coordinate stock allocation and product availability with Warehouse and Production; flag shortages, aged stock and delivery risks to Sales.

• Maintain order and shipment trackers showing confirmed orders, pending quantities, shipment dates and outstanding actions.

• Prepare sales and order-status updates for Daily WUSO meetings and management review; support forecast updates with accurate order information.

• Coordinate with Finance on invoicing, customer payment status and follow-up on outstanding payments in accordance with approved terms.

• Keep sales and shipment records complete and traceable for audits; suggest improvements to order processing and reporting.

Requirements:

• Diploma in Business Administration, Logistics, Supply Chain Management or a related discipline, or equivalent relevant experience.

• 1–5 years of relevant experience in sales operations, sales administration, order processing or shipment coordination.

• Proficient in Microsoft Excel and Word; experience with Microsoft Dynamics 365 Business Central (BC365) or a similar ERP system is an advantage.

• Familiarity with import and export documentation and international shipment coordination; experience in chemicals, pesticides or manufacturing is an advantage.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279