Customer Care Coordinator/ Sales Support

PERSOL; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

PERSOL Singapore Pte Ltd is hiring a Customer Care Coordinator to provide front-line customer and operational support across Southeast Asia, including Singapore, Malaysia, Vietnam and Indonesia. This role offers growth in customer care, sales support and commercial operations.

You will manage customer accounts, coordinate with internal teams for enquiries, quotations, orders and admin tasks, while supporting marketing and regional shipments.

Qualifications

• Minimum 2 years in a sales-oriented, customer service or commercial environment.
• Good understanding of commercial and logistics processes.
• Strong communication and interpersonal skills; proactive and able to handle multiple tasks.

Responsibilities

• Serve as front-line contact for customers and provide daily sales & service support.
• Manage customer accounts and coordinate with internal teams on enquiries, quotations, orders.
• Process and resolve sales/shipment discrepancies and customer complaints.
• Schedule and coordinate service resources per customer requirements and contracts.
• Support warranty claims, returns and product servicing, including on-site work.
• Prepare quotations, sales orders, purchase orders, and delivery documents.
• Coordinate systems, processes and reporting.
• Provide admin support to internal teams and assist Senior Coordinator/Team Leader.
• Assist Key Account Manager with debt collection activities.
• Support marketing and SEA activities.
• Manage literature, order materials from UK/US, arrange shipments.
• Coordinate translation and printing of marketing materials.
• Handle requests for company/product literature and supplier gifts.

Skills

Customer service

Sales coordination

Communication skills

Interpersonal skills

Problem-solving

Tools

MS Office

Job description

Immediate Hiring | Customer Care Coordinator

Location: Loyang Industrial Park

Contract: 6 months (Extra headcount, conversion available)

Salary: Up to $4,500/month

Region: Southeast Asia

About the Role

We are looking for a Customer Care Coordinator to join the team and provide front-line customer and operational support across the Southeast Asia region, including Singapore, Malaysia, Vietnam and Indonesia.

This is a great opportunity for someone who is looking to grow their career in customer care, sales support and commercial operations.

Key Responsibilities

• Serve as the front-line contact for customers and provide day-to-day sales and service support.
• Manage customer accounts and coordinate with internal teams to handle enquiries, quotations, orders and administrative requests.
• Process and resolve sales/shipment discrepancies and customer complaints.
• Schedule and coordinate service resources according to customer requirements, urgency and contractual obligations.
• Support warranty claims, commercial returns and product servicing, including on-site and hub-related services.
• Prepare and process commercial documents including quotations, sales orders, purchase orders, delivery orders, invoices, letters of credit and other documentation.
• Coordinate operational systems, business processes and reporting.
• Provide administrative support to internal teams and assist the Senior Coordinator/Team Leader.
• Support the Key Account Manager (KAM) with debt collection activities.
• Assist with general office and reception administration when required.
• Support marketing and communications activities across Southeast Asia.
• Manage company and product literature, including ordering materials from the UK/US, maintaining stock and arranging shipments to regional offices.
• Coordinate translation and printing of marketing materials and create new sales literature when required.
• Handle customer requests for company/product literature.
• Source and coordinate company gifts, including supplier negotiations, quality checks and regional shipments.

Requirements

• Minimum 2 years of experience in a sales-oriented, customer service or commercial environment.
• Good understanding of commercial and logistics processes.
• Knowledge of sales documentation, post-sales procedures, payment methods and finance controls is an advantage.
• Good computer literacy.
• Strong interpersonal and communication skills.
• Proactive approach to problem-solving and customer support.
• Self-motivated and able to work under pressure.
• Positive attitude with a willingness to learn.
• Able to manage multiple tasks and priorities effectively.
• Strong team player.

We regret to inform that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25159218 (Teoh Ying Ying)