Sales Coordinator (Order Process)

Kumpulan Development (S) Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading development firm in Singapore is searching for a dedicated Sales Coordinator to manage orders and support sales efforts. The ideal candidate will have strong customer service skills and experience in a fast-paced environment. Key responsibilities include responding to inquiries, processing orders, and resolving issues. Join our team where your contributions will enhance customer satisfaction.

Benefits

Lunch provided

2-way shuttle bus services

Medical benefits

Leave benefits according to MOM guidelines

Qualifications

• Minimum 1 year of experience in customer service or sales support.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office; experience with ERP systems is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Process and monitor incoming orders efficiently.
• Handle order changes, cancellations, and returns.
• Resolve customer complaints with professionalism.
• Provide basic technical support and troubleshoot issues.
• Achieve performance targets set by Management.

Skills

Customer service

Communication skills

Microsoft Office

Interpersonal skills

Multitasking

Organization

Tools

ERP systems

Job description

Location

Location: Singapore, Changi North Rise

Working Hours

Working Hours: 5 day work week (Monday to Friday)

Benefits

• Lunch provided: Chinese Food
• Shuttle bus services: 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits: Medical Benefits
• Leave benefits: Leave benefits according to MOM guidelines

Job Summary

We are looking for a dedicated and customer-focused Sales Coordinator to join our team. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically