Sales Associate

Swatch Group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Swatch Group in Singapore is seeking a motivated retail professional to drive sales and deliver outstanding customer service in a fast-paced store environment.

You will lead sales initiatives, support product launches, manage stock in line with HQ guidelines, and work closely with the Store in Charge and team to meet targets. This role emphasizes teamwork, inventory accuracy, and store upkeep, with flexibility to take on additional tasks as required by Management.

Responsibilities

• Reach and exceed sales goals using upselling and cross-selling; keep Store in Charge informed daily.
• Support store in charge for product launches and special events.
• Assist store in charge to ensure readiness for promotional activities.
• Provide exceptional service through product knowledge and recommendations.
• Engage and maintain good customer relationships with regular customers.
• Collaborate with Store in Charge and team to achieve sales and service targets.
• Assist in day-to-day store operations and step in when Store in Charge is not on duty.
• Receive stocks, enter into the system, and perform daily stock takes according to guidelines.
• Monitor stock levels and propose orders; coordinate replenishment via email to Person in-charge.
• Ensure displays meet HQ guidelines and keep the store and storage areas clean.
• Perform other tasks as required by Management.

Job description

Job description

Sales Responsibilities

• Sales Target. Reach and exceed your sales goals by using different sales tactics like upselling and cross-selling. Keep store in charge informed of sales performance on daily basis. Work in tandem with Store in Charge to push for sales & work closely with team members on pushing for sales.
• Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.
• In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.

Customer Service

• Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.
• Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.
• Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.

Teamwork

• Teamwork. Work closely with the Store in Charge & team members in the store to achieve sales and service targets.
• Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsilbility when Store in Charge is not on duty.

Inventory Accountability

• Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.
• Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.

Store Maintenance

• Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others.

• Perform any other relevant tasks as and when required by the Management.