Retail Sales & Customer Experience Associate

Swatch Group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Swatch Group in Singapore is seeking a motivated retail professional to drive sales and deliver outstanding customer service in a fast-paced store environment.

You will lead sales initiatives, support product launches, manage stock in line with HQ guidelines, and work closely with the Store in Charge and team to meet targets. This role emphasizes teamwork, inventory accuracy, and store upkeep, with flexibility to take on additional tasks as required by Management.

Responsibilities

• Reach and exceed sales goals using upselling and cross-selling; keep Store in Charge informed daily.
• Support store in charge for product launches and special events.
• Assist store in charge to ensure readiness for promotional activities.
• Provide exceptional service through product knowledge and recommendations.
• Engage and maintain good customer relationships with regular customers.
• Collaborate with Store in Charge and team to achieve sales and service targets.
• Assist in day-to-day store operations and step in when Store in Charge is not on duty.
• Receive stocks, enter into the system, and perform daily stock takes according to guidelines.
• Monitor stock levels and propose orders; coordinate replenishment via email to Person in-charge.
• Ensure displays meet HQ guidelines and keep the store and storage areas clean.
• Perform other tasks as required by Management.

Job description

Swatch Group in Singapore is seeking a motivated retail professional to drive sales and deliver outstanding customer service in a fast-paced store environment.

You will lead sales initiatives, support product launches, manage stock in line with HQ guidelines, and work closely with the Store in Charge and team to meet targets. This role emphasizes teamwork, inventory accuracy, and store upkeep, with flexibility to take on additional tasks as required by Management.