Sales Associate

Inside Lvmh; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

LVMH in Singapore is seeking a Sales Associate to create an exceptional shopping experience through personalized customer service and in-depth product knowledge. You will work as part of a team to meet sales targets, maintain client relationships, and contribute to stock handling and visual merchandising.

The role emphasizes cross-selling, matchmaking across categories, and sustaining high standards of service. Prior luxury retail experience and strong communications are preferred.

Qualifications

• Experience in luxury retail is preferred.
• Strong communication and relationship-building abilities.
• Knowledge of luxury fashion market is advantageous.

Responsibilities

• Meet/exceed individual and store sales targets.
• Achieve KPIs and CRM requirements.
• Focus on cross- and up-selling for all product categories.
• Provide exceptional customer care and build client relationships.
• Drive local client network growth and loyalty.
• Maintain client books and prospect new clients.
• Ensure stock replenishment and assist with store operations.
• Support in visual display and adherence to brand standards.

Skills

Communication skills

Interpersonal skills

Team player

Customer service

Selling skills

RTW mix & match

Job description

The Sales Associate's role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

• Meet/Exceed individual and store sales targets
• Achieve all KPIs and CRM requirements
• Focus on cross, up-selling and have strong "matchmaking" skills for all product categories
• Provide exceptional customer care
• Drive local clients network growth
• Recruit and convert prospect clients
• Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
• Maintain client books to retain actual clients and detect new potential clients
• Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty
• Good team management
• Maintain an open, positive and constructive communication with team members
• Keep track of physical inventory of merchandise and inform Store Manager about product replenishment
• Assist with refilling, unpacking, packing and sorting of stocks
• Provide support in visual display of merchandise
• Maintain visual standards under the direction of VM department
• Lead/Provide support in store projects/back office procedures
• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stockroom guidelines
• Be vigilant about store security and loss prevention
• Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

Requirements

• Minimum 1 year of retail sales experience will be an added advantage
• Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage
• Good understanding of luxury market and practices
• Good communications and interpersonal skills
• Good team player
• Motivated and driven
• Good customer service and selling skills
• Good in mix and match on Ready-to-Wear (RTW)