Sales Associate / Senior Sales Associate

THE SWATCH GROUP S.E.A. (S) PTE LTD; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

THE SWATCH GROUP S.E.A. (S) PTE LTD in Singapore seeks a proactive Sales Associate to deliver exceptional service and drive sales. You will engage customers, present products, and help with in-store events while maintaining brand standards.

You will work closely with the Store Manager, support stock checks, and ensure promotions are executed. Flexibility for shifts, weekends, and holidays is essential to thrive in a fast-paced retail environment.

Qualifications

• Passion for retail and customer service excellence.
• Sales-driven and result-oriented mindset.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and contribute individually.
• Demonstrated adaptability in a fast-paced environment.
• Willingness to work shifts, weekends and public holidays.
• Strong problem-solving and upselling skills.
• Comfortable with in-store promotions and stock checks.

Responsibilities

• Sales Target: achieve and exceed store goals through upselling and cross-selling.
• Customer Service: provide exceptional service and maintain brand standards.
• Teamwork: collaborate with Store Manager and colleagues to hit targets.
• Inventory: assist with stock checks and accurate stock entry.
• Store Maintenance: ensure displays follow HQ guidelines and store cleanliness.
• Other tasks as required by management.

Skills

Retail passion

Sales-driven

Customer service

Team player

Leadership potential

Adaptability

Shift work

Fast-paced

Communication skills

Job description

Swatch Ltd., launched in 1983 by Nicolas G. Hayek, is a leading Swiss watch maker and one of the world's most popular brands. The first Swatch watches surprised everyone with their revolutionary concept, creative design and provocative spirit. Today Swatch continues to innovate and surprise with new models, collections and special editions. The brand maintains a strong presence in the world of sports with its commitment to snowboarding, freeskiing, surfing, beach volleyball and mountain bike slopestyle. Right from the start, Swatch connected with art and artists, and Swatch watches remain a prominent canvas for artists from a broad range of disciplines.

Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

At SWATCH, our sales associates are the brand ambassadors who provide customers an exceptional SWATCH service experience.

In this role, you will:

Sales Responsibilities

· Sales Target. Reach and exceed your sales goals by using different sales tactics like upselling and cross-selling. Keep store in charge informed of sales performance on daily basis. Work in tandem with Store Manager to push for sales & work closely with team members on pushing for sales.

· Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.

· In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.

Customer Service

· Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.

· Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.

· Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.

Teamwork

· Teamwork. Work closely with the Store Manager & team members in the store to achieve sales and service targets.

· Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsibility when Store in Charge is not on duty.

Inventory Accountability

· Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.

· Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.

Store Maintenance

· Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others.

· Perform any other relevant tasks as and when required by the Management.

What you'll need ?

• Passion for retail

• Sales driven and result-oriented

• Customer service focused mind set

• Effective team player and sole contributor

• High achiever with proven leadership skills

• Ability to effectively cope with changes

• Comfortable to retail hours (shift work, weekends and PH)

• Able to work in a fast paced and dynamic environment

• Excellent communication and interpersonal skills