Sales Associate

Swatch; Singapore; On-site; SGD 24,000 - 40,000; Full time

Job summary

Swatch Singapore is seeking a motivated Sales Associate to join its vibrant retail team. You will engage customers, promote new launches, and deliver the Swatch service experience across the store.

You will also support stock checks, promotions, and day-to-day operations to ensure a seamless shopping journey. The ideal candidate has 1–2 years in retail, excellent communication, and a passion for acclaimed watches.

Qualifications

• 1–2 years experience in Retail.
• Passion for retail and customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Sales Target: reach and exceed sales goals through upselling and cross-selling.
• Product Launches: assist store in charge to prepare for launches and events.
• In-store Promotion: support promotions and merchandising efforts.
• Service Quality: provide exceptional Swatch service and build customer relationships.
• Mystery Shopper: adhere to Swatch mystery shopping standards.
• Teamwork: collaborate with Store in Charge and team to meet targets.
• Day to Day Operations: assist with store operations and stock control.
• Stock Check and Inventory Management: manage stock and inconsistencies.

Skills

Retail experience

Customer service

Sales-driven

Teamwork

Job description

Swatch Ltd., launched in 1983 by Nicolas G. Hayek, is a leading Swiss watch maker and one of the world's most popular brands. The first Swatch watches surprised everyone with their revolutionary concept, creative design and provocative spirit. Today Swatch continues to innovate and surprise with new models, collections and special editions. The brand maintains a strong presence in the world of sports with its commitment to snowboarding, freeskiing, surfing, beach volleyball and mountain bike slopestyle. Right from the start, Swatch connected with art and artists, and Swatch watches remain a prominent canvas for artists from a broad range of disciplines.

Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

At SWATCH, our sales associates are the brand ambassadors who provide customers an exceptional SWATCH service experience.

• Sales Target. Reach and exceed your sales goals by using different sales tactics like upselling and cross-selling. Keep store in charge informed of sales performance on daily basis. Work in tandem with Store in Charge to push for sales & work closely with team members on pushing for sales.
• Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.
• In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.

Customer Service
• Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.
• Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.
• Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.

Teamwork
• Teamwork. Work closely with the Store in Charge & team members in the store to achieve sales and service targets.
• Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsilbility when Store in Charge is not on duty.

• Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.
• Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.

Store Maintenance

• Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others.
• Perform any other relevant tasks as and when required by the Management.

Profile

Passion for retail

Sales driven and result-oriented

Customer service focused mind set

Effective team player and sole contributor

High achiever with proven leadership skills

Ability to effectively cope with changes

Comfortable to retail hours (shift work, weekends and PH)

Able to work in a fast paced and dynamic environment

Excellent communication and interpersonal skills

Professional requirements

• Passion for retail and minimum 1-2 years experience in Retail.

Languages

Contact

The Swatch Group S.E.A. (S) Pte Ltd
No. 2 Boon Leat Terrace #06-01
04 Harbourside Building 2
Singapore 119844