Rooms Operations & Guest Experience Lead

Accor Hotels; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading luxury hospitality brand in Singapore seeks a Coordinator to oversee room operations and guest experience. This role involves managing room readiness communication, ensuring service standards adherence, and supporting departmental tasks. The ideal candidate will have a Diploma in Hospitality Management and at least one year of experience in a coordinator role within the hospitality field. The position offers excellent communication, interpersonal skills, and focuses on delivering exceptional guest services. Competitive benefits included.

Benefits

5-day Work Week

Duty Meals

Colleagues’ Discount at Accor Hotels

Flexible Benefits

Medical and Wellness Benefits

Comprehensive Insurance Coverage

Career Development Opportunities

Qualifications

• Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.
• Motivates individuals and creates and maintains a cohesive team.
• Ensures confidentiality of guest and hotel information.

Responsibilities

• Oversees the room queue and communicates room readiness.
• Delivers the Raffles Singapore guest experience.
• Handles service standards aligned with Accor Values.

Skills

Excellent communication skills

Strong interpersonal skills

Problem analysis and resolution

Attention to detail

Self-motivation

Education

Diploma in Hospitality Management

Tools

Property management system skills

Job description

A leading luxury hospitality brand in Singapore seeks a Coordinator to oversee room operations and guest experience. This role involves managing room readiness communication, ensuring service standards adherence, and supporting departmental tasks. The ideal candidate will have a Diploma in Hospitality Management and at least one year of experience in a coordinator role within the hospitality field. The position offers excellent communication, interpersonal skills, and focuses on delivering exceptional guest services. Competitive benefits included.